Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Thunderbird chat gui broken after update

  • 5 amsoshi
  • 3 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga bremenpl

bremenpl
bremenpl
more options

Hello there, I have recently update thunderbird to version 38.2.0. After the update the facebook chat that I have attached to Thunderbird stopped working (I havent changed any addons or anything). I have attached the chat view (when you try to start chat). There are only some small windows appearing and you cannot make them bigger dont know where to type either. I would really apreciate all help as I use this feature very often.

Hello there, I have recently update thunderbird to version 38.2.0. After the update the facebook chat that I have attached to Thunderbird stopped working (I havent changed any addons or anything). I have attached the chat view (when you try to start chat). There are only some small windows appearing and you cannot make them bigger dont know where to type either. I would really apreciate all help as I use this feature very often.

Mafitar da aka zaɓa

I am having no issues with facebook chat, so I am guessing.

Try On the toolbar > options > advanced > General and disable hardware acceleration.

Any better?

Karanta wannan amsa a matsayinta 👍 1

All Replies (5)

bremenpl
bremenpl Mai mallakar tambaya
more options

I think the image havent been uploaded. Here it is.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Zaɓi Mafita

I am having no issues with facebook chat, so I am guessing.

Try On the toolbar > options > advanced > General and disable hardware acceleration.

Any better?

bremenpl
bremenpl Mai mallakar tambaya
more options

I had it off. I turned it ON now and restarted. Now the chat works. Thank you.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Ok... more information please.

Help menu > troubleshooting information. Scroll down to the graphics section and select all the graphics information and copy (ctrl+C) and paste it into a message here. Please also include the Application basics section.

I have just successfully petitioned for the graphic acceleration to default to Off because it was causing a support nightmare. You are the first to have a problem fixed by turning it on. I know hardware acceleration has been a real issue for the Firefox folk, but at some point I would like to work out what works and what does not.

bremenpl
bremenpl Mai mallakar tambaya
more options

Informacje o aplikacji Nazwa Thunderbird Wersja 38.2.0 Identyfikator programu Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.2.0 Folder profilu (dysk lokalny) Identyfikator kompilacji programu 20150813074416 Włączone wtyczki about:plugins Konfiguracja kompilacji about:buildconfig Zużycie pamięci about:memory


Grafika Opis adaptera NVIDIA NVS 4200M ID dostawcy 0x10de ID urządzenia 0x1056 RAM adaptera 512 Sterowniki adaptera nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Wersja sterownika 9.18.13.2762 Data sterownika 10-28-2013 Opis adaptera (GPU #2) Intel(R) HD Graphics 3000 ID dostawcy (GPU #2) 0x8086 ID urządzenia (GPU #2) 0x0126 RAM adaptera (GPU #2) Unknown Sterowniki adaptera (GPU #2) igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Wersja sterownika (GPU #2) 9.17.10.3040 Data sterownika (GPU #2) 2-22-2013 Włączone Direct2D true Włączone DirectWrite true (6.2.9200.17461) Parametry ClearType Nie znaleziono parametrów ClearType Renderer WebGL false Okna ze sprzętowym przyspieszeniem grafiki 1/1 Direct3D 11 AzureCanvasBackend direct2d 1.1 AzureSkiaAccelerated 0 AzureFallbackCanvasBackend cairo AzureContentBackend direct2d 1.1