Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox after crash doesn't open, when lauched exe file it restored a old profile

  • 1 amsa
  • 1 yana da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga Scribe

more options

Ok, I am really confused here... A week ago I received a notice, that firefox is slow and made a full reset of the firefox profile. I was happy with the result, as I lost some of the terrible virus sites, like mylucky123. I fixed the needed addons, styled firefox to my liking, deleted the backup folder, cleaned up old bookmarks. It took some time, but everything was sweet as chocolate! Like a start of a new life! But just now I was using firefox and it crashed. As I tried to start it up again, all the shortcuts on desktop, task bar..etc. showed the item firefox.exe that this shortcut refers to has been deleted and weren't possible to use. I deleted them and located the firefox.exe file and launched the browser. As a result firefox is back to the old profile!!! The bookmarks I deleted, history I cleared, personalization I set up - it all has been restored to the old version I had a week ago. Even the old tabs I used to have open are back. How did this happen? What did I click? Does this mean, that the old profile wasn't completlly deleted? How can I get the new profile back and completely delete the old profile, so that it doesn't take even a byte of disk space? Thank you for listening to my ranting...

Ok, I am really confused here... A week ago I received a notice, that firefox is slow and made a full reset of the firefox profile. I was happy with the result, as I lost some of the terrible virus sites, like mylucky123. I fixed the needed addons, styled firefox to my liking, deleted the backup folder, cleaned up old bookmarks. It took some time, but everything was sweet as chocolate! Like a start of a new life! But just now I was using firefox and it crashed. As I tried to start it up again, all the shortcuts on desktop, task bar..etc. showed ''the item firefox.exe that this shortcut refers to has been deleted'' and weren't possible to use. I deleted them and located the firefox.exe file and launched the browser. As a result firefox is back to the old profile!!! The bookmarks I deleted, history I cleared, personalization I set up - it all has been restored to the old version I had a week ago. Even the old tabs I used to have open are back. How did this happen? What did I click? Does this mean, that the old profile wasn't completlly deleted? How can I get the new profile back and completely delete the old profile, so that it doesn't take even a byte of disk space? Thank you for listening to my ranting...

All Replies (1)

more options

Hi, this might help you, but be careful what - if anything, you delete! Profile Manager - Create, remove or switch Firefox profiles

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!