We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 13 views
  • Amsa ta ƙarshe daga latte0

latte0
latte0
more options

Firefox must crash anytime in starting, even if the Firefox is in recovery mode.

The only exception is after conducting the procedures of "Refresh Firefox". After the refresh, the Firefox is going to start normally.

But, once reloading the Firefox after "Refresh Firefox", it must crash every time.

Here is the crash ID: bp-3aad56f8-180b-403f-bbe5-abfea1170528

Best regards,

-- Takao KONDO

Firefox must crash anytime in starting, even if the Firefox is in recovery mode. The only exception is after conducting the procedures of "Refresh Firefox". After the refresh, the Firefox is going to start normally. But, once reloading the Firefox after "Refresh Firefox", it must crash every time. Here is the crash ID: bp-3aad56f8-180b-403f-bbe5-abfea1170528 Best regards, -- Takao KONDO

Mafitar da aka zaɓa

hi latte0, unfortunately this crash is caused by the third-party tool enounce myspeed that is running on your system. i think they have released an update that should fix this crash: http://www.enounce.com/support-known-issues/ki235

Karanta wannan amsa a matsayinta 👍 1

All Replies (2)

philipp
philipp
  • Moderator
more options

Zaɓi Mafita

hi latte0, unfortunately this crash is caused by the third-party tool enounce myspeed that is running on your system. i think they have released an update that should fix this crash: http://www.enounce.com/support-known-issues/ki235

latte0
latte0 Mai mallakar tambaya
more options

philipp said

hi latte0, unfortunately this crash is caused by the third-party tool enounce myspeed that is running on your system. i think they have released an update that should fix this crash: http://www.enounce.com/support-known-issues/ki235

Hi philipp, thank you for your reply. After upgrading the installed "myspeed", the Firefox can start normally!

Best regards,

-- Takao KONDO