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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Download/install does not work .dmg just disappears

  • 3 amsoshi
  • 2 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga Shadow110

tbolling
tbolling
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went through the download and install process. Firefox 56.0.dmg icon shows up on my desktop. Nothing else. I double click the icon and nothing happens. Macbook Pro running OS 10.12.6 Using Safari Browser 11

went through the download and install process. Firefox 56.0.dmg icon shows up on my desktop. Nothing else. I double click the icon and nothing happens. Macbook Pro running OS 10.12.6 Using Safari Browser 11

Mafitar da aka zaɓa

I am not that familiar with Mac OS but I do know some on older systems are moving to the Extended Release version https://www.mozilla.org/en-US/firefox/organizations/all/

Please let us know if this solved your issue or if need further assistance.

Karanta wannan amsa a matsayinta 👍 0

All Replies (3)

Shadow110
Shadow110
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Uninstall FF after saving bookmarks/passwords/profile and delete all left overs in C:\ in all FOLDER NAMES Clean your computer cache/temp files and then try install with the full installer https://www.mozilla.org/en-US/firefox/all/


Please let us know if this solved your issue or if need further assistance.

tbolling
tbolling Mai mallakar tambaya
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I had already uninstalled FF. FF is not on may computer. Reinstalling per your instructions still does not work.

Shadow110
Shadow110
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Zaɓi Mafita

I am not that familiar with Mac OS but I do know some on older systems are moving to the Extended Release version https://www.mozilla.org/en-US/firefox/organizations/all/

Please let us know if this solved your issue or if need further assistance.