Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Thunderbird 78.12.0 (64-bit) keeps crashing on Mac OS Big Sur 11.4 up to date.

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga sfhowes

einar5
einar5
more options

Thunderbird keeps crashing several times a day. Restarted Thunderbird in save mode, but it still keeps crashing. Can provide Troubleshooting details if I could find a safe email account. Need it badly as I manage several email accounts.

Looking forward to response as soon as possible.

Kind regards. - Einar

Thunderbird keeps crashing several times a day. Restarted Thunderbird in save mode, but it still keeps crashing. Can provide Troubleshooting details if I could find a safe email account. Need it badly as I manage several email accounts. Looking forward to response as soon as possible. Kind regards. - Einar

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

If you can open TB long enough to access Help/Troubleshooting, Crash Reports, post the last few IDs (e.g. bp-.....). If not, look in this folder:

C:\Users\username\AppData\Roaming\Thunderbird\Crash Reports\submitted (Windows)

~/Library/Thunderbird/Crash Reports/submitted (OS X)

Try running OS X in safe mode.

einar5
einar5 Mai mallakar tambaya
more options

I can. When I opening Troubleshooting Information and select send via email, I need the email address to send to. If I knew the email address I can send full report right away.

Kind regars

Einar

sfhowes
sfhowes
  • Top 10 Contributor
more options

Just post the ID here, e.g. bp-d290881b-263c-49b1-9613-b5....., and we can view the report at

https://crash-stats.mozilla.org/home/product/Thunderbird