Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Cannot open after the lastest update

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 14 views
  • Amsa ta ƙarshe daga submarina

more options

I updated my Mozilla today and, after I closed it the last time, it just won't let me reopen. It shows a warning window saying: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

I even shutted down and restarted my laptop, but it keeps giving me this same message when I try to open Mozilla. I unistalled, reinstalled... still the same warning.

Tried both close and cancel buttons, none worked to change a thing, nothing happens.

I updated my Mozilla today and, after I closed it the last time, it just won't let me reopen. It shows a warning window saying: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." I even shutted down and restarted my laptop, but it keeps giving me this same message when I try to open Mozilla. I unistalled, reinstalled... still the same warning. Tried both close and cancel buttons, none worked to change a thing, nothing happens.
Hoton allon fuska da aka liƙa

An gyara daga submarina

All Replies (2)

more options

Zaɓi Mafita

more options

Thanks! I tried all of them, but it did no work until the last one (the part of deleting the parent.lock was impossible 'cause it kept saying I had the Firefox running and the doc was in use).

The Restore data from a locked profile" option worked after I deleted all the profiles and created a new one. Thanks again!!