Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Duplicate email names on new computer

  • 7 amsoshi
  • 0 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga Poincare

more options

After installing Thunderbird on new computer, I copied the profile from old computer. On the new computer I have two duplicate email names--one with emails from the last several months and one with only a week of new emails. How to fix the problem? I've tried removing Thunderbird and re-installing it, but the duplicates are still there? TIA

After installing Thunderbird on new computer, I copied the profile from old computer. On the new computer I have two duplicate email names--one with emails from the last several months and one with only a week of new emails. How to fix the problem? I've tried removing Thunderbird and re-installing it, but the duplicates are still there? TIA

All Replies (7)

more options

Could you please post screenshots of the incoming server setup for each and also of the SMTP server setups for each?

more options

I have had similar symptoms (two identical identities) since 2017 and lived with it but now I am ready to clean it up. Identity A, presumably the old one, is POP3. I have cleared out all the messages in the Inbox and other folders for that one. It does not get anything new except a random sent message. Identity B is Imap. It is the one I use; it has all the standard folders plus a Local Folder which has its own inbox which never gets any mail. I tried to follow the instructions for deleting a profile but the profile manager showed only one profile which it called: Default. This was before I had completely emptied Identity A so I didn't proceed. What do I do now?

more options

Here is a screen shot of my Thunderbird menu; I am running 102.11.2 (32bit) on a Think Pad

more options

@poincare, you may be confusing profile with account. Both of those accounts are in the same profile. You can delete the unwanted one by highlighting it, rightclick and select 'settings' and then scroll down left side of pane to 'account actions' , which is a menu with the option to delete account.

more options

Thanks David. If I delete the profile, will anything else be deleted, such as addresses?

more options

Deleting an account removes server info. I think it may leave emails if POP, but not confident of that. But your addressbook remains untouched.

more options

David, I meant to say "if I delete the account" will anything else be deleted?