Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Problem loading the Add-ons and other personalization pages

  • 4 amsoshi
  • 11 sa na da wannan matsala
  • 9 views
  • Amsa ta ƙarshe daga zzxc

more options

Whenever I try to bring up Firefox's "Add-ons" or "Personas" webpage I keep getting this error message: "The connection was interrupted" "The connection to addons.mozilla.org was interrupted while the page was loading." I am running the lastest version of Firefox. Anyone having this problem?

URL of affected sites

http://addons.mozilla.org

Whenever I try to bring up Firefox's "Add-ons" or "Personas" webpage I keep getting this error message: "The connection was interrupted" "The connection to addons.mozilla.org was interrupted while the page was loading." I am running the lastest version of Firefox. Anyone having this problem? == URL of affected sites == http://addons.mozilla.org

All Replies (4)

more options

Try accessing the site using the secure URL, https://addons.mozilla.org . Let me know if this works.

If that address has the same error message, try https://63.245.217.40 . This last URL should give you a "Secure Connection Failed" error message. If it gives you this error, that means the test succeeded.

Reply back here with the results.

more options

The result I received from using the first url was:

"The connection was reset. The connection to the server was reset while the page was loading."

The result I received using the second url the page loading, but without any formatting or background, it just didn't load correctly. When I refreshed the url to see if that would correct the page I received the same error message listed above.

more options

The problem seems to be that traffic on your computer (or network) is being blocked. If this is a corporate computer, addons.mozilla.org may be blocked to enforce a policy that browser add-ons aren't used. If this is a personal computer, you may have your firewall or security settings set to block add-ons.

more options

Interesting theory. It is a company computer, however, I used another employee's computer the other day, and none of the issues I described earlier occurred when using Firefox. But, still, it is something to consider.

I'm wondering if it is a java issue.