I cannot open emails in Hotmail even though I have disabled all add-ons and plugins.
As of this morning, I cannot open any emails in Hotmail or open any folders therin. I have disabled all of my plugins and add-ons which has made no difference. To the best of my knowledge, no updates have been made to Firefox on my PC since yesterday.
Mafitar da aka zaɓa
Thanks for that. I have managed to resolve the problem by Resetting Firefox which presumably had the same effect as your solution by removing cookies etc.
Karanta wannan amsa a matsayinta 👍 0All Replies (3)
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
(You also can clear Firefox's cache completely using:
orange Firefox button or Tools menu > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now")
(2) Remove your live.com cookies (save any pending work first) using either of these:
- While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
Then try reloading the page. Does that help?
Zaɓi Mafita
Thanks for that. I have managed to resolve the problem by Resetting Firefox which presumably had the same effect as your solution by removing cookies etc.
Reset actually preserves your cookies, but it does create a fresh cache folder and it doesn't migrate all of your add-ons. (See Refresh Firefox - reset add-ons and settings) Hopefully the problem won't return!