Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Will not open a document from a website in another tab.

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 17 views
  • Amsa ta ƙarshe daga ideato

valentine14
valentine14
more options

When I am trying to open a document from a website link, a new tab opens in the link but the document is not there, the screen is blank. This happen EVERY time. For example, I just wanted to print a coupon from a department store and I clicked on the link, it opened in another tab and it was blank. The way I solve this is I open up Safari or Google Chrome and open the website and I can then get the coupon to show up. Other people have had this same problem with Firefox. I work at a store that uses printed coupons and people come in and tell me this. This also happens with PDF file links.

When I am trying to open a document from a website link, a new tab opens in the link but the document is not there, the screen is blank. This happen EVERY time. For example, I just wanted to print a coupon from a department store and I clicked on the link, it opened in another tab and it was blank. The way I solve this is I open up Safari or Google Chrome and open the website and I can then get the coupon to show up. Other people have had this same problem with Firefox. I work at a store that uses printed coupons and people come in and tell me this. This also happens with PDF file links.

All Replies (2)

user633449
user633449
more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

ideato
ideato
more options

Hello valentine14, for the pdf issue see: PDF files are blank and can't be downloaded on Mac

also : View PDF files in Firefox without downloading them


thank you