Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why do imbeded JW Player videos play green or black & white?

  • 2 amsoshi
  • 2 sa na da wannan matsala
  • 28 views
  • Amsa ta ƙarshe daga allymac1314

more options

Recently, my football club's website match highlight videos have stopped playing in colour, but have instead started playing either black and white or with a green tinge. I've followed all the fixes I can see without any success. The videos play OK in IE and Chrome, just not Firefox 23.

Please help if possible.

Recently, my football club's website match highlight videos have stopped playing in colour, but have instead started playing either black and white or with a green tinge. I've followed all the fixes I can see without any success. The videos play OK in IE and Chrome, just not Firefox 23. Please help if possible.

Mafitar da aka zaɓa

Try to disable hardware acceleration in Firefox.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
Karanta wannan amsa a matsayinta 👍 1

All Replies (2)

more options

Zaɓi Mafita

Try to disable hardware acceleration in Firefox.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
more options

Thank you so much Cor-el! I disabled the hardware acceleration and it's now in full colour again with no interference :)