Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why is Firefox continuously attempting to "connect" an HTML file on the C drive and locking the browser?

  • 3 amsoshi
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga MarySutton

more options

I am trying to open an HTM file from my C: drive. This used to work fine, but today Firefox just keeps displaying a "connecting" message with a spinning green circle. The page loads, but none of the links work and the browser window freezes (even if I try to close it, it will take almost 30 seconds to respond). What could possibly be causing this? There is no special scripting on the page. I don't have any add-ons or extensions installed.

I am running Firefox 24 (I think - I can't check because the browser is, once again, totally frozen on this page).

I am trying to open an HTM file from my C: drive. This used to work fine, but today Firefox just keeps displaying a "connecting" message with a spinning green circle. The page loads, but none of the links work and the browser window freezes (even if I try to close it, it will take almost 30 seconds to respond). What could possibly be causing this? There is no special scripting on the page. I don't have any add-ons or extensions installed. I am running Firefox 24 (I think - I can't check because the browser is, once again, totally frozen on this page).

All Replies (3)

more options

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.

OR

  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

more options

Are there any direct links in this HTML file that link to files on internet ?

more options

Wacka - no, that didn't help. The refreshing/loading/connecting continued.

cor-el - no, there are no Internet links, just links to other local files.

The problem seems to be resolved by discontinuing use of a customized *.js file that controls tri-pane navgation/display (this file is part of a HTML help system). Although it's worked for over a year, and I haven't made any changes to it, reverting to the uncustomized version eliminates the flickering.

But it would still be nice to know why it stopped working.