חיפוש בתמיכה

יש להימנע מהונאות תמיכה. לעולם לא נבקש ממך להתקשר או לשלוח הודעת טקסט למספר טלפון או לשתף מידע אישי. נא לדווח על כל פעילות חשודה באמצעות באפשרות ״דיווח על שימוש לרעה״.

מידע נוסף

can't log into addons.mozilla.org

  • 3 תגובות
  • 4 have this problem
  • 1 view
  • תגובה אחרונה מאת silviac

more options

In order to recover my favorite personas, I'm trying to log into addons.mozilla.org with my Personas account. I didn't remember my password, so I had it reset via email. I successfully changed my password, but when I tried to use that email and password to log in I got an oops error message (general error, not that the user name or password didn't work).

I am successfully logged in using my other addons user name and email address, so I could ask this question, so obviously the browser/cookies/cache are working, just not the other login.

Now what?

In order to recover my favorite personas, I'm trying to log into addons.mozilla.org with my Personas account. I didn't remember my password, so I had it reset via email. I successfully changed my password, but when I tried to use that email and password to log in I got an oops error message (general error, not that the user name or password didn't work). I am successfully logged in using my other addons user name and email address, so I could ask this question, so obviously the browser/cookies/cache are working, just not the other login. Now what?

כל התגובות (3)

more options

The Add-ons website support forum is here.
https://forums.mozilla.org/addons/

more options

Thanks. At the bottom of the addons pages there was no link for addons support, just Firefox support. Not even the homepage has a link for addon support that I could find. https://addons.mozilla.org/en-US/firefox/

more options

Now I can't log into the addons support because it wants my user name, but I don't have one and there is no user name recovery option. I reset my password, but the email didn't tell me my user name.

I'm in Mozilla hell.