Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox keeps freezing up and crashing

  • 1 प्रत्युत्तर दें
  • 8
  • 2 views
  • के द्वारा अंतिम प्रतियुतर guigs

gregny1
gregny1
more options

Hi, Just did a total rebuild including new hard drive. Running Windows 8.1 and Bitdefender Internet Security 2015 with Firefox 32.0. Firefox keeps freezing up or crashing very regularly. Do you know of any issues involving this software combination? Had no real issues on my old system running Windows 7, Comodo Internet Security and Firefox. Have removed 'Hardware acceleration' in internet options and made no difference. Ta,

Hi, Just did a total rebuild including new hard drive. Running Windows 8.1 and Bitdefender Internet Security 2015 with Firefox 32.0. Firefox keeps freezing up or crashing very regularly. Do you know of any issues involving this software combination? Had no real issues on my old system running Windows 7, Comodo Internet Security and Firefox. Have removed 'Hardware acceleration' in internet options and made no difference. Ta,

All Replies (1)

guigs
guigs
more options

Hi gregny1, Many versions ago Bit defender crashed, but since the update is happens rarely. A clean reinstall may help with the hangs, but please also see Firefox hangs or is not responding - How to fix if it hangs after certain steps.

It could also be Upgrade your graphics drivers to use hardware acceleration and WebGL

When you rebuilt the system did Program Files/Firefox/profiles.... get erased as well?