We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

2 accounts setup, 1 POP, 1 IMAP, can not change or delete

  • 2 प्रत्युत्तर
  • 2
  • 4 views
  • के द्वारा अंतिम प्रतियुतर Jag2912003

more options

My boss had a problem with his email this morning, He opened his email (Thunderbird) as always but it came up to the screen to set up Thunderbird as if he had no account. I closed it and reopened from the .exe file instead of the shortcut he uses and got the same result. I then proceeded to re-set up the account but in my haste I set it up under IMAP rules instead of POP. Now the program opens and shows 2 of the same email accounts in the left pane, one with POP and the other with IMAP. I try to simply go to manage identity's and remove one of them but it tell me that there is another account with the same name and to select a different name. It will not let me edit, remove, change, delete... Nothing I can do with the accounts. It will not even let me log in to either account to check or retrieve old emails.

My boss had a problem with his email this morning, He opened his email (Thunderbird) as always but it came up to the screen to set up Thunderbird as if he had no account. I closed it and reopened from the .exe file instead of the shortcut he uses and got the same result. I then proceeded to re-set up the account but in my haste I set it up under IMAP rules instead of POP. Now the program opens and shows 2 of the same email accounts in the left pane, one with POP and the other with IMAP. I try to simply go to manage identity's and remove one of them but it tell me that there is another account with the same name and to select a different name. It will not let me edit, remove, change, delete... Nothing I can do with the accounts. It will not even let me log in to either account to check or retrieve old emails.

चुने गए समाधान

Manage Identities isn't quite the right place.

Try this:

Right-click an account, select Settings. Make sure the unwanted account is selected, go to the bottom of the pane, click on Account Actions then Remove Account.

संदर्भ में यह जवाब पढ़ें 👍 1

All Replies (2)

more options

चयनित समाधान

Manage Identities isn't quite the right place.

Try this:

Right-click an account, select Settings. Make sure the unwanted account is selected, go to the bottom of the pane, click on Account Actions then Remove Account.

more options

Problem solved, thanks guys for all of your input!