Im getting the profile can't be loaded or is missing mssg, i can't open firefox at all. I've even uninstalled and reinstalled and no help, how can i fix this
something happened and I lost my firefox, I can't get it back even after reinstalling. I can't access my profile or don't know how, can't open firefox at all.
All Replies (3)
You need to locate the profiles.ini file or use the Profile Manager to create a new profile.
See:
This can be caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.
You can use one of these to make Firefox create a new default profile or reuse an existing profile:
- Delete the profiles.ini file to force Firefox to create a new default profile
- Use the Profile Manager to create a new profile
If you still have an existing profile then click "Choose Folder" in the PM and select the location of a lost profile and recover this profile.
You should find the profiles.ini file in this hidden location:
- Windows: %AppData%\Mozilla\Firefox\
C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\ - Linux: ~/.mozilla/firefox/
- Mac: ~/Library/Application Support/Firefox/
Windows hides some file extensions by default. Among them .html and .ini and .js and .txt, so you may only see a file name without file extension. You can check the actual file extension (type) in the properties of the file via the right-click context menu in Windows Explorer.
i typed in the %appdat% and opened a file, that file had a bunch of stuff like bookmarks but not profile. I typed in profiles and some things came up, I clicked on them and got the error mssg still.
Did you type the full path?
- %AppData%\Mozilla\Firefox\
Do you see a Profiles file in that location?
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