Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 1 प्रत्युत्तर दें
  • 2
  • 2 views
  • के द्वारा अंतिम प्रतियुतर cor-el

more options

I needed to restore my computer to an earlier date, so I used system restore to do so. After restore, I am no longer able to start Firefox. A window appears saying we'e sorry, Firefox has encountered a problem and closed, etc. I cannot start it in safe mode either.

I needed to restore my computer to an earlier date, so I used system restore to do so. After restore, I am no longer able to start Firefox. A window appears saying we'e sorry, Firefox has encountered a problem and closed, etc. I cannot start it in safe mode either.

All Replies (1)

more options

See:


Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: