FF desktop Crash ID: bp-50ae4770-7702-479b-b176-5e6532130714
FF cannot start. No safe mode possible. Tried FF 21,20 and 19. Sometimes open the profile window and crashes.
Also Crash ID: bp-5eccfaa7-5c43-46f0-ab07-dd36d2130716 Crash ID: bp-0a3dad2a-a009-4c36-ba5d-b7d762130715
Seems after windows update. Unistall flash. Nothing works. Tks
FF cannot start. No safe mode possible. Tried FF 21,20 and 19. Sometimes open the profile window and crashes.
Also Crash ID: bp-5eccfaa7-5c43-46f0-ab07-dd36d2130716
Crash ID: bp-0a3dad2a-a009-4c36-ba5d-b7d762130715
Seems after windows update. Unistall flash. Nothing works. Tks
All Replies (2)
You can use one of these to start Firefox in Safe Mode:
- On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
- On Mac, hold down the Options key while starting Firefox
- Help > Restart with Add-ons Disabled
If that works then try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Could be related to a recent MS update (KB2835361)
- bug 893373 – [Win7] startup crash in HwGlyphRunRealizer::IssueRenderingCommands after installing MS KB2835361 (July 10):
FF didn't start even in safe mode. just the windoew profile appears and crashed. I deleted the KB2835361. No help. I've just reinstalled the last FF 22 again and the same happened. No solution. Tried a simple restore point but didn't work. Maybe only the image restore.