Avatar for Username

Mozilla Support में खोजें

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes on startup, only works in safe mode

  • 3 प्रत्युत्तर
  • 4
  • 3 views
  • के द्वारा अंतिम प्रतियुतर selva123

selva123
selva123
more options

Hi. As the title says, I can't start Firefox because it crashes instantly. It only works in safe mode.

This is what I tried so far, but it didn't work:

Restored Firefox.
Reinstalled Firefox and also deleted my profiles.
Disabled hardware acceleration.

These are my recent crash reports 

bp-114dcdff-7b46-425b-8ec0-478102140218
bp-464d26b6-4530-4230-8e4f-5000e2140218
bp-7b489bc8-20ed-4cb5-9d3a-233a02140218
bp-6a0e5565-1f66-4606-8c29-8ac292140218

Thanks in advance, I hope you can help me.

Hi. As the title says, I can't start Firefox because it crashes instantly. It only works in safe mode. This is what I tried so far, but it didn't work: Restored Firefox.<br /> Reinstalled Firefox and also deleted my profiles.<br /> Disabled hardware acceleration. These are my recent crash reports <pre><nowiki>bp-114dcdff-7b46-425b-8ec0-478102140218 bp-464d26b6-4530-4230-8e4f-5000e2140218 bp-7b489bc8-20ed-4cb5-9d3a-233a02140218 bp-6a0e5565-1f66-4606-8c29-8ac292140218</nowiki></pre> Thanks in advance, I hope you can help me.

cor-el द्वारा सम्पादित

चुने गए समाधान

Thanks for your responses, I updated my graphics adapter driver, now I can use Firefox out of safe mode with hardware acceleration disabled.

There's another problem now, Firefox crashes when I try to start it with the profile manager, I use two different profiles, so I need that feature.

Here are two crash reports about the problem:

bp-a257ee60-b8d6-495c-82a3-605572140218

bp-2e19ad39-84c5-4bd6-b251-fcbaf2140218

Thanks for your help and sorry for my english.

EDIT: I had to repair my windows installation with the installation disk, now Firefox works, thank you Tyler and cor-el for your time.

संदर्भ में यह जवाब पढ़ें 👍 0

All Replies (3)

user633449
user633449
more options

Try updating your graphics card driver, Upgrade your graphics drivers to use hardware acceleration and WebGL

If that fails disable hardware acceleration as described in that article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That looks like a problem with the graphics display driver and hardware acceleration in Firefox.

Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

selva123
selva123 प्रश्नकर्ता
more options

चयनित समाधान

Thanks for your responses, I updated my graphics adapter driver, now I can use Firefox out of safe mode with hardware acceleration disabled.

There's another problem now, Firefox crashes when I try to start it with the profile manager, I use two different profiles, so I need that feature.

Here are two crash reports about the problem:

bp-a257ee60-b8d6-495c-82a3-605572140218

bp-2e19ad39-84c5-4bd6-b251-fcbaf2140218

Thanks for your help and sorry for my english.

EDIT: I had to repair my windows installation with the installation disk, now Firefox works, thank you Tyler and cor-el for your time.

selva123 द्वारा सम्पादित