You can view submitted crash report by typing about:crashes in address bar, hit enter key and you will see list of all submitted reports along with date of submission.

Click on any individual report to open it.

i try but get this message

"Submitted Crash Reports

This application has not been configured to display crash reports. The preference breakpad.reportURL must be set."

Could you try:

(1) In a new tab, type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste break and pause while the list is filtered

(3) If the breakpad.reportURL preference is bolded and "user set" to a blank string, right-click > Reset it. Or double-click and paste this:

https://crash-stats.mozilla.com/report/index/

Any difference?

Or in case crash reporting has been turned off, you can turn it back on using this page:

• about:preferences#advanced (paste in address bar and press Enter)
• "3-bar" menu button (or Tools menu) > Options > Advanced

Click the "Data Choices" mini-tab to check whether crash reporting is enabled.

The reports once submitted will be preceded with bp- Unsubmitted links may be clicked AFTER you turn on crash reporting and they should submit and change.

Use

Menu button (Three Bar icon) -> Options (Cog icon) -> 
|Advanced| -> |Data Choices| [] Enable Crash Reporter 

(Also possible to navigate to about:preferences#advanced by keying that into the addressbar. )

You my also wish to turn on the Firefox Health Reporter ( FHR telemetry )

See also

• Share data with Mozilla to help improve Firefox
• Mozilla Crash Reporter
  • Troubleshoot Firefox crashes (closing or quitting unexpectedly)

went to about:config indicates status locked and wont allow me to reset

creyes3 said

went to about:config indicates status locked and wont allow me to reset

Crash reporter is check enable

Are you in business environment where an IT department controls how your Firefox works?

If not, there should NOT be any locked preferences, and this could indicate a malware problem.

Please try:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(1) Download a fresh installer for Firefox 38.0.1 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox (if applicable).

(3) Rename the program folder

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

This should remove any lock file and allow you to reset the reportURL preference. Success?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

• \OldFirefox\Plugins
• \OldFirefox\browser\plugins

You can check these registry keys to see if SubmitCrashReport (DWORD) has value = 1

• HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Crash Reporter\SubmitCrashReport: DWORD
• HKEY_CURRENT_USER\Software\Mozilla\Firefox\Crash Reporter\SubmitCrashReport: DWORD

You need to check the HKLM\Software\Wow6432Node\ node on 64 bit Windows.