Unable to open email attachments
I use Firefox as the browser for my email. Recently I have been unable to open or download pdf attachments (or any attachment) to emails. When I click on the attachment I get the message javascript:void(0).
I contacted the email company who said there was no problem at their end and that the problem was with Firefox and pop up blockers. I followed the advice in the attachment to unblock for my email account - but this did not solve the problem.
So I then tried Edge for my emails and I can open attachments in Edge.
So the problem is with Firefox.
Any advice please? Thanks
Svi odgovori (13)
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
May I suggest: https://www.mozilla.org/en-US/thunderbird/ Thunderbird is a free email application that’s easy to set up and customize - and it’s loaded with great features!
Thunderbird Support Forum https://support.mozilla.org/en-US/questions/thunderbird
New question link: https://support.mozilla.org/en-US/questions/new/thunderbird/form
Hi FredMcD
Thanks for your prompt response, but the suggestions did not work unfortunately (eg switching on and off advanced tracking protection).
Since I have made no other changes, some update of Firefox must have been the cause of this (ie unable to open and download attachements to emails
When I use another browser (eg Edge) there is no problem
Thanks
D
In FF Settings/ General/ Applications .... at least confirm the right Apps are selected; Same in Windows/ Apps/ Default Apps by File Type.
Thanks CraigS26
Settings/ General/ Applications .... the right Apps were already selected;
Same in Windows/ Apps/ Default Apps by File Type... ditto
So this was not the cause of the problem either
D
What email service are you using? Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search
Thanks jonzn4SUSE
What email service are you using? Bluetiehome. But that is not the problem since I can open attachments if I open Bluetiehome in Edge. The problem is with Firefox over the past couple of weeks
Did you try Firefox in Safe Mode? Yes I tried this and it makes no difference
I could switch to Edge but Firefox was useful for a small number of irregularly used email accounts I have so would like to see if this problem can be fixed
Thx for the suggestions
D
FredMcD said
May I suggest: https://www.mozilla.org/en-US/thunderbird/ Thunderbird is a free email application that’s easy to set up and customize - and it’s loaded with great features!
Hi FredMcD
Thanks for the suggestion, I'll look at it.
But I am used to Bluetiehome which used to be Excite, so It looks as though I will have to use Bluetiehome with Edge from now on
Thanks everyone for your kind suggestions
D
Okay. I'm curious, so let me create an account and see what happens.
Scratch that idea... It's not free!
Showing javascript:void(0) on hover is a placeholder (you see the href attribute). The actual action is done via a JavaScript onclick event handler. If nothing happens if you click such a link then this usually means that JavaScript is blocked.
What does the Inspector show if you this tool via the right-click context menu ? Is there an event label appended ?
You can right-click and select "Inspect" to open the built-in Inspector with this element selected.
Are you using any content blocking extensions or only built-in Enhanced Tracking Protection ?
Thanks for trying jonzn4SUSE. Excite was free and I used it for 25 years, but it was recently taken over by Bluetiehome which charges a fee.
Thanks cor-el. Unfortunately my computer skills are not up to understanding most of your email, but as far as I know I am not using any content blocking extensions, only built-in Enhanced Tracking Protection
David