Avatar for Username

Pretraži podršku

Izbjegni prevare podrške. Nikad te nećemo tražiti da nas nazoveš, da nam pošalješ telefonski broj ili da podijeliš osobne podatke. Prijavi sumnjive radnje pomoću opcije „Prijavi zlouporabu”.

Saznaj više

Firefox crashes when logging in to gmail

  • 3 odgovora
  • 0 ima ovaj problem
  • Posljednji odgovor od jonzn4SUSE

samhunt0212
samhunt0212
more options

For several weeks now, whenever I try to log in to a google account, Firefox crashes. The crash happens on the screen where you enter your email address, before the page where you enter your password. I start to enter my email, and about 3 letters in to typing my entire browser freezes. The crash also happens in troubleshooting mode, so I know that it isn't a problem with one of my plug-ins. This isn't an urgent issue, I can get by with the gmail accounts that are already logged in, but it is really annoying.

For several weeks now, whenever I try to log in to a google account, Firefox crashes. The crash happens on the screen where you enter your email address, before the page where you enter your password. I start to enter my email, and about 3 letters in to typing my entire browser freezes. The crash also happens in troubleshooting mode, so I know that it isn't a problem with one of my plug-ins. This isn't an urgent issue, I can get by with the gmail accounts that are already logged in, but it is really annoying.

Svi odgovori (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What OS? What version of Firefox? If Windows, home or pro? If pro, you should have sandbox enabled for testing. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ I have no issues in gmail. see screenshot

Izmjenjeno od jonzn4SUSE

Korisno?

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Korisno?

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Have you tried Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

Korisno?

Postavi pitanje

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.