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I have been using Firefox for severak years and always update to latest version. It has always worked fine until this evening. Now I get a blank page and cannot

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Curt86
Curt86
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When I open Firefox, I get a page with New tab at top and my bookmarks tool bar. I cannot open anything from it. Chrome and Internet Explorer work fine.

When I open Firefox, I get a page with New tab at top and my bookmarks tool bar. I cannot open anything from it. Chrome and Internet Explorer work fine.

Wšě wotmołwy (2)

Shadow110
Shadow110
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I think it is a corrupted profile. Go through this and should be able to help you. https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data

Do remember to save bookmarks/passwords/profile before working on them.

Please let us know if this solved your issue or if need further assistance.

cor-el
cor-el
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Try to start Firefox in Safe Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox