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Can you help with linking my existing email accoutn with thunderbird?

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When I try to add my email it sais :thunderbird failed to find the settings for your email account."

When I try to add my email it sais :thunderbird failed to find the settings for your email account."

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it is often necessary to turn of anti virus email scanning and check firewalls allow Thunderbird to successfully set up a new account in Thunderbird. The worst I have seen is Norton, but there are reports of others causing similar problems.