We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Pomoc přepytać

Hladajće so wobšudstwa pomocy. Njenamołwimy was ženje, telefonowe čisło zawołać, SMS pósłać abo wosobinske informacije přeradźić. Prošu zdźělće podhladnu aktiwitu z pomocu nastajenja „Znjewužiwanje zdźělić“.

Dalše informacije

Tuta nitka je so archiwowała. Prošu stajće nowe prašenje, jeli pomoc trjebaće.

I sent an email with "Return Receipt" checked. I got the reply "Not read".

  • 3 wotmołwy
  • 0 ma tutón problem
  • 12 napohladow
  • Poslednja wotmołwa wot Matt

Steve Uprichard
Steve Uprichard
more options

I sent an email with "Return Receipt" checked.

I got the reply "Not read". What causes this to happen? I've tried testing this by sending to another of my accounts and checking "Return Receipt".

When I open the email I get the request "Send Receipt" or "Ignore Request".

If I check "Send Receipt", I duly get a "Read" email If I check "Ignore Request", I get nothing back.

I can't find a way to produce "Not Read...... subject". Can anyone tell me how this message would be generated please?

I sent an email with "Return Receipt" checked. I got the reply "Not read". What causes this to happen? I've tried testing this by sending to another of my accounts and checking "Return Receipt". When I open the email I get the request "Send Receipt" or "Ignore Request". If I check "Send Receipt", I duly get a "Read" email If I check "Ignore Request", I get nothing back. I can't find a way to produce "Not Read...... subject". Can anyone tell me how this message would be generated please?
Připowěsnjene fota wobrazowki

Wšě wotmołwy (3)

Bogomil Shopov - Бого
Bogomil Shopov - Бого
more options

Maybe the email was deleted automatically? Please also see this discussion: https://answers.microsoft.com/en-us/outlook_com/forum/all/outlook-sends-not-read-receipts-from-empty-outbox/4e428dec-4cb2-4f50-9f22-a52842bac853

Wot Bogomil Shopov - Бого změnjeny

Steve Uprichard
Steve Uprichard Prašer
more options

I don't think that's all. I got the "Not Read" message 11 times for the same email and then, finally, got a message to say the email had been read and I got a reply! So it seems that, despite the reply, my original email was NOT deleted. Here's what they said:

"Your message 

  To: XXXXXXXXXX
  Subject: Fwd: Customer Contact
  Sent: Thursday, February 29, 2024 11:08:34 AM (UTC+00:00) Dublin, Edinburgh, Lisbon, London

was deleted without being read on Thursday, February 29, 2024 3:28:46 PM (UTC+00:00) Dublin, Edinburgh, Lisbon, London.

Final-recipient: RFC822; XXXXXXXXX@XXXXXXXXX.com Disposition: automatic-action/MDN-sent-automatically; deleted X-MSExch-Correlation-Key: CWV24gPelkyuoeOQSyg6Lg== Original-Message-ID: <0de4b2cf-e67a-49d9-a7b5-9eeb670356a8@btinternet.com> X-Display-Name: XXXXXXXXXX

So, what caused the email to be marked as "automatically deleted" (when it wasn't).


I've only had this problem with 2 email addresses; 1 is from a UK hospital and the other from a large UK car dealership. It's strange that it happens VERY intermittently. I'm sure it's something or someone at the receiving end who's done something but I don't have a clue what!

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

The link you were provided discussed outlook. The email you just posted the except from was send from Microsoft Exchange. You can almost consider them interchangeable as Microsoft developed outlook as a desktop client for their corporate mail server software Exchange, which explains why it is such an awkward pig when dealing with IMAP and POP accounts. They were really an afterthought.

The issue is probably with the exchange server and beyond that I can not offer anything about the marked as deleted stuff or why.