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I cannot use ITV player, it says I need to turn off ad blocking - how do I do this? It only began after latest update of Firefox installed.

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suziwheatley
suziwheatley
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I have tried to watch programmes on ITV player, which I have successfully done in the past, but now it tells me it cannot find the video and that I need to turn off ad blocking on my computer. I went into options, but could not find anything about ad blocking. I added www.itv.com to the exceptions list for pop up windows, but this has not helped. The problem only began after the latest update of Firefox was installed. I have never had any problem before. How can I get ITV player back, please.

I have tried to watch programmes on ITV player, which I have successfully done in the past, but now it tells me it cannot find the video and that I need to turn off ad blocking on my computer. I went into options, but could not find anything about ad blocking. I added www.itv.com to the exceptions list for pop up windows, but this has not helped. The problem only began after the latest update of Firefox was installed. I have never had any problem before. How can I get ITV player back, please.

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cor-el
cor-el
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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems