Freezing ever since last update,
Since the last update firefox continually freezes or stops altogether even when trying to open google homepage, IE works fine so not a connection issue. Is there anything I can do to solve this or will I have to stop using firefox altogether ?
Összes válasz (20)
Can you please post hardware details, os and firefox version?
neilbowls said
Since the last update firefox continually freezes or stops altogether even when trying to open Google Homepage. IE works fine, so not a connection issue. Is there anything I can do to solve this?...
I do see in Task Manager, Physical Memory Usage over time creeps up the graph, eventually nearing my 8GB my computer has. So, depending how many Tabs/Sites I visit, when the Graph Line nears the top, I hear my disk drive go into 'crunch' mode. This must be FF Caching Data. This can happen within several days or 4 or 5 days later, depending on my FF use.
However, once it reaches this point, the browser performance takes a nasty hit. The only way to regain better performance for me, is to Exit (Quit) FF and restart it.
Recommended Hardware for FF 65:
- Pentium 4 or newer processor that supports SSE2
- 512MB of RAM / 2GB of RAM for the 64-bit version
- 200MB of hard drive space
Please do this:
Click on the Windows icon 'Start' (bottom-left) and in the right column, bottom, click on Run. Enter in:
<center>DxDiag /64bit</center><center> (Skip the /64bit part if it's Windows 32-Bit.)</center>
...Wait until the green bar loads and disappears, then click "Save All Information".
Post back here in the Forum with information under the Header:
Disk & DVD/CD-ROM Drives
Make sure your computer is not too 'LOW' on disk-remaining space. This will be a major performance problem if your remaining disk space is TOO LOW!
Example: At the moment, I have 37% space free. If you're way under 25%, then you're probably running into performance / Memory issues.
Windows-7 and Programs like to have plenty of free-disk 'breathing' room. I recently cleared over 75 Gigs worth to get me to about 37% of free disk space.
Perhaps you may wish to setup a ReadyBoost Flash Drive.
If you have a lot of Windows and Tabs and your FireFox Browser is set to Restore Session when you start-up FF, the following will help with conserving some Memory:
Go to Options. Edit or Insert in the URL Box About:Config and go there. Set the following Values:
browser.newtabpage.enabled; false
browser.newtabpage.enhanced; false
browser.sessionstore.restore_pinned_tabs_on_demand; true
This will preload only the last Tab you were parked on per browser window. The other Tabs from your Previous Session will load only when you click on them.
If you open a lot of browser windows, you can set the maximum 'remembered' browser windows higher than the default for your Restored Session. My max is set for 25:
<center>browser.sessionstore.max_windows_undo; 25</center>
Additionally, you could try this also. Have FF reset how much Disk Cache it will use for your system by changing the following to true:
browser.cache.disk.smart_size.first_run - false
It will change back to false after FF is Exited and runs next time, setting-up your Disk Cache value. Maybe this doesn't need to run again, but I did it a while back and 'appeared' to help me.
Finally, I did the following FireFox adjustments for my old 2010 computer with the Performance settings in Options as shown in the image attachment:
~Pj
Edit-Update Note: Change Back to 'True' (or 'Reset') for:
- browser.tabs.loadInBackground false
~Pj
Módosította: Pj,
Sorry for the delay but I have been away
System Information
Time of this report: 1/2/2019, 12:52:01
Machine name: NEIL-PC Operating System: Windows 7 Home Premium 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.181110-1429) Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Aspire 5720 BIOS: Default System BIOS Processor: Intel(R) Core(TM)2 Duo CPU T5250 @ 1.50GHz (2 CPUs), ~1.5GHz Memory: 2048MB RAM
Available OS Memory: 2038MB RAM
Page File: 2408MB used, 1667MB available Windows Dir: C:\Windows DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode
Display Devices
Card name: Mobile Intel(R) 965 Express Chipset Family Manufacturer: Intel Corporation Chip type: Mobile Intel(R) 965 Express Chipset Family DAC type: Internal Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_011E1025&REV_03 Display Memory: 358 MB Dedicated Memory: 0 MB Shared Memory: 358 MB Current Mode: 1280 x 800 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: AUO8174 Native Mode: 1280 x 800(p) (60.002Hz) Output Type: Internal Driver Name: igdumdx32.dll,igd10umd32.dll
Driver File Version: 8.14.0010.1930 (English)
Driver Version: 8.15.10.1930 DDI Version: 10 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 9/23/2009 19:14:54, 536576 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-6942-11CF-1F74-1421A2C2C535} Vendor ID: 0x8086 Device ID: 0x2A02 SubSys ID: 0x011E1025 Revision ID: 0x0003 Driver Strong Name: oem7.inf:Intel.Mfg:i965GM0:8.15.10.1930:pci\ven_8086&dev_2a02 Rank Of Driver: 00EC2001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeVC1_B Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled
<quote> * If you have a lot of Windows and Tabs and your FireFox Browser is set to Restore Session, the following will help with conserving some Memory: Go to Options. Edit URL to go to About:Config. Change the following from true to:
- browser.tabs.loadInBackground false
- This will preload only the last Tab you were parked on per browser window. The other Tabs will load only when you click on them.
Finally, the following FF adjustment for my old 2010 computer:
- My Performance settings in Options is setup as shown in the image attachment:
~Pj
<quote>
OK, where do I find "Options'? I don't see it in the toolbar, or on any of the dropdown menus, where is it?
Módosította: StevenCee,
Thanks for the help but I am only trying to open 1 window from the opening of firefox, when i get the issue
StevenCee said
OK, where do I find "Options'? I don't see it in the toolbar, or on any of the drop-down menus, where is it?
Any other ideas about the freezing issues please ?
Just updated to latest version of Firefox Quantum 65.0 freezing is worse than ever now and still no idea how to resolve it. Has anyone got any ideas I can try please
neilbowls said
I just updated to latest version of Firefox Quantum 65.0. Freezing is worse than ever now and still no idea how to resolve it. Has anyone got any ideas I can try please.
Your computer is only 2GB of Memory. Your Windows-7 Paging File is also only 2GB. What is your hard drive size and how much free-remaining space is available? (See updated/corrected, earlier Reply).
~Pj
Módosította: Pj,
Hi Pj Hard drive 163Gb free of 264Gb
neilbowls said
Hi Pj Hard drive 163Gb free of 264Gb
How is your Windows-7 Paging File setup? 2GB seems awful low, since you have plenty of hard drive space.
Have FF reset how much Disk Cache it will use for your system by changing the following to true:
browser.cache.disk.smart_size.first_run - false
It will change back to false after FF is Exited and runs next time, setting-up your Disk Cache value. Maybe this doesn't need to run again, but I did it a while back and 'appeared' to help me.
Look at the attached image. Are you setup this way?
~Pj
thanks for the reply, i tried resetting as you suggested, still the same. I looked at the image you sent but do not know where to find it. could you please tell me where to look so I can check it best regards
Hello neilbowls,
Would you please go over this article :
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
It's a lot to read, but might be worth it .....
neilbowls said
Thanks for the reply.
I tried resetting as you suggested, still the same.
I looked at the image you sent but do not know where to find it. Could you please tell me where to look so I can check it.
Best regards.
In FF Options, type the Search Term, Recommended P. Follow the steps in the first 3 images, below.
In Windows-7, find the Control Panel and go to Performance Information and Tools and follow the steps in the last 5 images, below, to check your Paging File Size.
~Pj
Changed Firefox settings as suggested Looked at windows performance and saw recommended 3057Mb allocated 2038Mb what do i need to do now please
for information I restarted laptop to enable changes, now I have had to reply using IE as firefox says not responding so i have to close it, I will keep trying to see if it changes for any reason
neilbowls said
Changed Firefox settings as suggested Looked at windows performance and saw recommended 3057Mb allocated 2038Mb What do i need to do now please.
You could try to manually set the size range to 2GB to 4GB and see what happens. Then redo the SmartSize Cache thing I posted earlier to 'reset' the FF Disk Cache.
~Pj
Hi thanks for the response. i tried your suggestion but was unable to change it as the option is greyed out.
any Idea how i can get past this please ?
McCoy said
Hello neilbowls,
Would you please go over this article :
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
It's a lot to read, but might be worth it .....
Hi Thanks for the reply and the link. Unfortunately some of it I cannot try due to freezing and page not opening. Bit of a catch 22 trying to sort it causes the crash and if not tried no change to freezing. Parts I have changed made no difference, any other ideas I can try please.