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Sent folder corruption

  • 1 válasz
  • 0 embernek van ilyen problémája
  • Utolsó üzenet ettől: Matt

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My wife has been using Thunderbird for her email since 2010. It has largely worked well for her. Until a few days ago. She uses POP and we have our own domain for email. She wanted to make it easier to find sent messages (currently close to 70,000 messages) so she created a "Sent pre-2024" and started dragging and dropping some of the messages from the "Sent" folder into the "Sent pre-2024" folder. It has not gone well.

Thunderbird now routinely says it cannot send or save newly written and sent messages to the Sent folder. She has to close Thunderbird and open it again, and then the messages are sent, usually but not always saved in the Sent message folder.

In addition, there are now several additional system-created Sent message folders (Sent-1, Sent-2, etc. up to Sent-15 and Sent.msf-1.compact.backup with different numbers and one that is named sent.msf.compact-backup) that cannot be deleted, or if they are deleted they create themselves again. Some of these folders have messages in them and some do not. All of these folders are listed as Local Folders.

At some point she put all of the messages back in the Sent messges folder.

We have tried deleting all of the .msf files. We have deleted the global-messages-db.sqlite file and let Thunderbird rebuild the indexes.

How do we get rid of the extra (Sent-1, Sent-2, etc.) folders and, more importantly, return Thunderbird so when she presses the "Send" button, the messages are sent then and stored in the Sent message folder?

Any help is GREATLY appreciated. Thank you.

My wife has been using Thunderbird for her email since 2010. It has largely worked well for her. Until a few days ago. She uses POP and we have our own domain for email. She wanted to make it easier to find sent messages (currently close to 70,000 messages) so she created a "Sent pre-2024" and started dragging and dropping some of the messages from the "Sent" folder into the "Sent pre-2024" folder. It has not gone well. Thunderbird now routinely says it cannot send or save newly written and sent messages to the Sent folder. She has to close Thunderbird and open it again, and then the messages are sent, usually but not always saved in the Sent message folder. In addition, there are now several additional system-created Sent message folders (Sent-1, Sent-2, etc. up to Sent-15 and Sent.msf-1.compact.backup with different numbers and one that is named sent.msf.compact-backup) that cannot be deleted, or if they are deleted they create themselves again. Some of these folders have messages in them and some do not. All of these folders are listed as Local Folders. At some point she put all of the messages back in the Sent messges folder. We have tried deleting all of the .msf files. We have deleted the global-messages-db.sqlite file and let Thunderbird rebuild the indexes. How do we get rid of the extra (Sent-1, Sent-2, etc.) folders and, more importantly, return Thunderbird so when she presses the "Send" button, the messages are sent then and stored in the Sent message folder? Any help is GREATLY appreciated. Thank you.

Összes válasz (1)

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Do you have an antivirus program scanning inside the profile folder. That would be the first place I would look for trouble in a situation like this. Create an exclusion in the antivirus for the Thunderbird profile folder.

Clear the system temp folder. Clear the Thunderbird cache. There is a button in the troubleshooting information on the help menu for that. Restart The computer. If you have an antivirus that is bogged down scanning the moved mails it will not back off without a restart.

Then consider using archive instead of trying to move mail. Note particularly to option to store messages by year and with the original folder structure. https://support.mozilla.org/en-US/kb/archived-messages

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