Avatar for Username

Támogatás keresése

Kerülje el a támogatási csalásokat. Sosem kérjük arra, hogy hívjon fel egy telefonszámot vagy osszon meg személyes információkat. Jelentse a gyanús tevékenységeket a „Visszaélés bejelentése” lehetőséggel.

További tudnivalók

Problem with the migration of a profile to a new PC

  • 1 válasz
  • 0 embernek van ilyen problémája
  • Utolsó üzenet ettől: david

Djay
Djay
more options

Hello,

We are having a problem with migrating a profile to a new PC. We saved the profile on the old PC and then loaded it onto the new PC. When we open Thunderbird with the profile transferred to the new PC, all the mailboxes are displayed correctly and everything works as expected. Then when we close Thunderbird and reopen it, we see the mailboxes but in which no data is present. We have tried the procedure again by multiple means but we always end up with the same result.

However, this is a procedure that I have carried out many times within my company and I have never encountered this problem.

Do you have any suggestions please?

Thank you, Sincerely,

Hello, We are having a problem with migrating a profile to a new PC. We saved the profile on the old PC and then loaded it onto the new PC. When we open Thunderbird with the profile transferred to the new PC, all the mailboxes are displayed correctly and everything works as expected. Then when we close Thunderbird and reopen it, we see the mailboxes but in which no data is present. We have tried the procedure again by multiple means but we always end up with the same result. However, this is a procedure that I have carried out many times within my company and I have never encountered this problem. Do you have any suggestions please? Thank you, Sincerely,

Összes válasz (1)

david
david
  • Top 10 Contributor
more options

Is this a POP or IMAP account? Have you tried copying the profile a second time to see if you get the same results? Have you looked at the profile in windows file explorer to see the status of the message folders and compared them with the message folders on the copied profile? Is there an antivirus or VPN or firewall or similar software installed?

Hasznos?

Kérdezzen

Be kell jelentkeznie fiókjába a válaszadáshoz. Kezdjen új kérdést, ha még nincs fiókja.