Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Playing a vid on Facebook, all I get is a green screen?

jc6828
jc6828
more options

Windows 10 build 10162 Firefox 39 Flash18.0.0.209 Some videos play fine but others just say they are playing and show the progress bar moving but all I get is a green screen.

Windows 10 build 10162 Firefox 39 Flash18.0.0.209 Some videos play fine but others just say they are playing and show the progress bar moving but all I get is a green screen.

Semua Balasan (2)

guigs
guigs
more options

Can you please provide example urls for videos to further investigate why this might be happening. Thank you.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

YouTube now mostly serves Firefox users an HTML5 player, but the right-click context menu allows you to distinguish the two. If you right-click the green player, can you confirm it is Flash?

If so, it sounds like a longstanding problem with a simple workaround: right-click the media and choose Settings, then the first mini-tab and uncheck the box to use hardware acceleration

More information in this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

Any improvement?