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I refreshed firefox and lost access to gmail account.

campbello
campbello
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Specifically, Gmail wouldn't accept my password after refreshing with Firefox. Also, I've been unsuccessful using the numerous suggestions Google recommends for accessing lost gmail accounts. Google won't assist except through their user forums which I've accessed and used. I've got decades of business communiques, personal correspondence, medical information (I'm being treated for cancer), irreplacable family records, etc.--lost as a result. Firefox/Mozilla provided no info or caveat telling folks that refreshing one's system could cause the problem I'm having. Thanks for any help.

Specifically, Gmail wouldn't accept my password after refreshing with Firefox. Also, I've been unsuccessful using the numerous suggestions Google recommends for accessing lost gmail accounts. Google won't assist except through their user forums which I've accessed and used. I've got decades of business communiques, personal correspondence, medical information (I'm being treated for cancer), irreplacable family records, etc.--lost as a result. Firefox/Mozilla provided no info or caveat telling folks that refreshing one's system could cause the problem I'm having. Thanks for any help.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Can you log into Gmail using Internet Explorer or any other browsers you've installed?

The Firefox Refresh procedure can't change your Google password, and can't change how the Google mail website works. If you were previously using an add-on such as a "notifier" that remembered your Gmail password and logged you in, that add-on and its data would have been removed. Maybe that's the problem?

If you need to "undo" the Refresh, there is a multi-step procedure you could try. Please see this post: https://support.mozilla.org/questions/1072264#answer-753948