We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

cannot reinstall Firefox on Android via Google Play

  • 2 balas
  • 7 memiliki masalah ini
  • 6 kunjungan
  • Balasan terakhir oleh Kevin

user79401009095445680433921423883368804984
user79401009095445680433921423883368804984
more options

Firefox 48 was successfully installed on this phone. I experimented with extensions and themes and must have installed a bad extension. Firefox crashed and ready-crashed after every launch of Firefox. So I uninstalled Firefox but it evidently left something behind because it `cannot be installed in default location` so it will not re-install. I have Android 4.4. Where should I look in File Manager and what needs to be deleted or changed so that Firefox will install again? FYI, the Firefox Beta will not install either. Same error trying to install. Thanks, Jane

Firefox 48 was successfully installed on this phone. I experimented with extensions and themes and must have installed a bad extension. Firefox crashed and ready-crashed after every launch of Firefox. So I uninstalled Firefox but it evidently left something behind because it `cannot be installed in default location` so it will not re-install. I have Android 4.4. Where should I look in File Manager and what needs to be deleted or changed so that Firefox will install again? FYI, the Firefox Beta will not install either. Same error trying to install. Thanks, Jane

Semua Balasan (2)

user79401009095445680433921423883368804984
user79401009095445680433921423883368804984 Pemilik pertanyaan
more options

Additional Info: Error 20 for will not install in default location. Got other errors numbers next, saying Firefox could not even be downloaded successfully. Please respond to my support request. I would very much like to be able to DOWNLOAD and INSTALL Firefox. Thank you, Jane

Kevin
Kevin
  • Moderator
more options

Google provides the downloads and supports the Google Play app at https://productforums.google.com/forum/#!forum/play

Mozilla does not have any control over the install process.