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TB 52.1.0 crashes every few minutes @ CompareCacheMatchEntry

  • 9 balas
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  • 3 kunjungan
  • Balasan terakhir oleh RaulLopez

RaulLopez
RaulLopez
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TB was running smoothly till I updated it to ver. 52.1 last week. Since there it's crashing every few minutes. I've tried to run it with all the add-ons disabled, no luck. I've even downdated it to ver.52.0.1, no luck, same result.

This is the latest crash report link: https://crash-stats.mozilla.com/report/index/bp-ac14ae8e-8055-4bd0-a10d-e9aac0170505

I need help!

Thanks!

TB was running smoothly till I updated it to ver. 52.1 last week. Since there it's crashing every few minutes. I've tried to run it with all the add-ons disabled, no luck. I've even downdated it to ver.52.0.1, no luck, same result. This is the latest crash report link: https://crash-stats.mozilla.com/report/index/bp-ac14ae8e-8055-4bd0-a10d-e9aac0170505 I need help! Thanks!

Diperbarui oleh Wayne Mery pada

Semua Balasan (9)

Toad-Hall
Toad-Hall
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Try updating your graphics driver: https://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/intel-driver-hd-graphics-version-815102622-cannot/0bb839d4-f24d-4050-8c61-9d452ff8eb14

Wayne Mery
Wayne Mery
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This is unfortunately a common crash. It is being tracked in https://bugzilla.mozilla.org/show_bug.cgi?id=1353702 which may be a memory leak. Unfortunately no solution yet. But you might try safe mode

RaulLopez
RaulLopez Pemilik pertanyaan
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I've updated my graphics driver, now it's version 8.15.10.2993 (Intel HD Graphics) And I've ran it in safe mode. Same results. TB continues crashing.

Wayne Mery
Wayne Mery
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Raul,

Looking at your recent crash history you would be a prime candidate for helping us figure out what is happening. But your crash reports end after May 23.

Did you do something to stop your crashes??

Wayne Mery
Wayne Mery
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last crashes e229f241-80c5-4b02-af86-d37620170523 2017-05-23 14:57:36 CompareCacheMatchEntry 846c8a7a-c10b-4d46-8828-dcdd30170523 2017-05-23 11:45:27 CompareCacheMatchEntry 46df1081-24b8-4144-805d-b18d50170523 2017-05-23 10:29:09 OOM | small

RaulLopez
RaulLopez Pemilik pertanyaan
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Hi Wayne, well, I solved the matter by unistalling TB 52.1... and installing Daily 55.0a1. It works smoothly with all the add-ons enable. None a crash since 24/MAY. I made my mind after checking several TB forums and found other user with a similar problem. When TB updates to 53 then I think I would try to install it again, backing up first of course.

Wayne Mery
Wayne Mery
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Raul, thanks for that info! Now we just need to figure out what actually fixed it ... or perhaps it is gone in the beta.

Can you indulge further, and try the beta from http://www.mozilla.org/en-US/thunderbird/channel/

Wayne Mery
Wayne Mery
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And if that beta fails, try the newer one at https://archive.mozilla.org/pub/thunderbird/candidates/54.0b3-candidates/build1/win32/en-US/Thunderbird%20Setup%2054.0b3.exe

RaulLopez
RaulLopez Pemilik pertanyaan
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Ok, I'll try beta after my holidays and let you know the outcome!