We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Firefox crashes

  • 1 balas
  • 1 memiliki masalah ini
  • Balasan terakhir oleh knorretje

more options

Firefox was running fine, then today it crashed on me. I cannot get to the internet in older versions or newer. I have uninstalled the software and reinstalled it, still the problem is not fixed.

When I try to get to mozilla from my shortcut, it crashes, as well as when i try to launch it after the installations.

Firefox was running fine, then today it crashed on me. I cannot get to the internet in older versions or newer. I have uninstalled the software and reinstalled it, still the problem is not fixed. When I try to get to mozilla from my shortcut, it crashes, as well as when i try to launch it after the installations.

Semua Balasan (1)

more options

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-a9336bf2-ae59-49ed-a1ff-2c2892111104
Firefox 3.6.23 Crash Report Signature: (empty signature)
This may be caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See for the firefox 7 version of the crash Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.