Avatar for Username

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Pelajari Lebih Lanjut

Utas ini telah diarsipkan. Silakan membuat pertanyaan baru jika Anda membutuhkan bantuan.

Hotmail causing Firefox to Crash

  • 2 balas
  • 1 memiliki masalah ini
  • 1 kunjungan
  • Balasan terakhir oleh cor-el

mcqueso
mcqueso
more options

Ever-since the most-recent update to the Firefox Browser - and, only-when I am using Hotmail - I get a thin yellow strip across the top saying: "This page wants to install a plugin (a 32-bit) that will require restarting your browser.

I click "Okay", Firefox restarts - then, this process REPEATS itself (over & over again).

If I IGNORE - or click the X (to close this alert-window) Firefox CRASHES - and I LOSE all of the text in the message I am composing.

WHAT is going on here??? Sooooo ANNOYING!!!!

Ever-since the most-recent update to the Firefox Browser - and, only-when I am using Hotmail - I get a thin yellow strip across the top saying: "This page wants to install a plugin (a 32-bit) that will require restarting your browser. I click "Okay", Firefox restarts - then, this process REPEATS itself (over & over again). If I IGNORE - or click the X (to close this alert-window) Firefox CRASHES - and I LOSE all of the text in the message I am composing. WHAT is going on here??? Sooooo ANNOYING!!!!

Semua Balasan (2)

Chris Ilias
Chris Ilias
  • Moderator
more options

I'm also on Snow Leopard, but I don't have that problem. I don't get a plugin prompt either.

Does the Mozilla Crash Reporter come up? If so,

  1. Open Firefox.
  2. Go to Help>Troubleshooting Information, then click on "about:crashes". That should take you to a page listing your crash reports.
  3. Click on your latest crash report, which should take you to a web page starting with "https://crash-stats.mozilla.com/report/index/" and post the address of your latest crash report.

We can then look at the data specific to your crash and have a better idea of what is causing the problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That may be a problem with Silverlight.

You can use these steps to start Firefox in 32 bit mode:

  1. Close Firefox
  2. Start the Finder and open the Applications folder
  3. Right click or control-click the Firefox.app icon
  4. Select "Get Info"
  5. Select or Deselect "Open in 32-bit mode"
  6. Close the "Firefox Info" window # Restart Firefox