After FF 30.0 update - unable to process shipments on USPS . com after logging into usps acct
I am able to log into my usps . com account, but after updating to FF 30.0, I am unable to process a shipment. I am able to enter all info (sender/shipping address/pkg type/shipping date/insurance) and when I attempt to "add to cart" - I get kicked back asking for my ship date. Doesn't matter which shipping address I use or which shipping date I use or which type of package selected - I am unable to process the shipment. I clear my cache regularly. I was able to process a shipment today via (gasp) Safari. I, unfortunately, spent time on the phone with USPS . com t/s, but they could not offer advice other than to clear my cache. Any ideas?
Mac OSX 10.9.3 FF 30.0
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Is the UPS shipping a web form that you fill out, once logged into an acct? Short of form fill data being left in Firefox, it sounds like a conflict between the site / form, & Fx 30. Not unusual.
Start Fx in safe mode & try w/o any addons, plugins. If fixes it, you'll need to create new profile & reinstall each, a couple at a time - checking the site function after each.
If safe mode does NOT fix it, I'd completely uninstall Fx from Control Panel, starting w/ the latest version listed, then reboot, then uninstall the next most recent, etc., rebooting after each uninstall.
Then delete any remaining Fx program files - in all Fx folders. Reinstall a fresh copy of Fx 30. Before installing, close every single thing you can, incl. any AV / FW - everything. DISconnect from the web while installing.
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Asịsa Ahọpụtara
Is the UPS shipping a web form that you fill out, once logged into an acct? Short of form fill data being left in Firefox, it sounds like a conflict between the site / form, & Fx 30. Not unusual.
Start Fx in safe mode & try w/o any addons, plugins. If fixes it, you'll need to create new profile & reinstall each, a couple at a time - checking the site function after each.
If safe mode does NOT fix it, I'd completely uninstall Fx from Control Panel, starting w/ the latest version listed, then reboot, then uninstall the next most recent, etc., rebooting after each uninstall.
Then delete any remaining Fx program files - in all Fx folders. Reinstall a fresh copy of Fx 30. Before installing, close every single thing you can, incl. any AV / FW - everything. DISconnect from the web while installing.
First, update your Shockwave Flash.http://get.adobe.com/shockwave/
Thank you Joebt! I tried restarting FF in safe mode, but that did not fix the issue. (Yes, once logged into USPS there is a web form.) I then uninstalled all versions of FF. Rebooted. Re-downloaded FF and then disconnected from web while reinstalling. Your help is greatly appreciated!
FredMcD - I have not yet updated shockwave. I appreciate your response.
So, did reinstalling the Fx program fix the problem, or did you also create a new profile, or other???
Feedback of what fixed it will help other users.
Sorry, thought I was clear.
-Tried starting FF in safe mode. This did NOT fix issue. -Uninstalled all versions of FF. -Re-booted computer. -Re-downloaded FF. -Disconnected from web. -Re-installed FF. -Did NOT create a new profile. -Went to USPS, logged in with same login info (did not create new USPS u/n or p/w , filled in form. Everything worked great.
Again, appreciate your timely assistance.
Hello,
I am glad to hear that your problem has been resolved.
If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.
I hope you continue using our products and thank you for contacting Mozilla Support.
good deal, YoseMan. Glad it was fairly quickly fixed.