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Firefox crashing with IO Access errors (READ/WRITE) on Youtube video load

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  • Nzaghachi ikpeazụ nke TNT3530

Firefox crashes every time any sort of video comes up, usually Youtube of course. 9/10 times it just stops responding with no crash report, others are:

2a739cc1-12a8-4260-8b63-04d6a7972ecc 8/20/2017 4:24 PM

3a3b6055-b904-4c4b-8484-8b0f0ec7dfda 8/19/2017 4:55 PM

9bd3b013-145d-42e6-b8bd-7ff8d11c949f 8/19/2017 4:55 PM

f7317d52-83ae-4f70-beca-91f6f17934a6 8/19/2017 4:54 PM

39a9d00c-6ece-45c0-adb4-5088aa5069b0 8/19/2017 4:54 PM

6f273827-15df-4463-9a52-5f41363a403e 8/19/2017 4:47 PM

992f2e95-cfe0-41d0-a0b3-d42ce5533611 8/18/2017 8:18 PM

b6942c32-8bd5-47fc-af63-f37667775391 8/18/2017 8:15 PM

39ef201e-053e-4b18-b468-be4623e702f1 8/18/2017 8:15 PM

1d22f1fc-29ad-4eec-b601-de6c6ad5df0a 8/18/2017 8:15 PM

2a6146f7-7332-47f9-9091-06be2ae0b9a9 8/18/2017 4:30 AM

a59c18dd-68e1-4c4a-bb40-3ea735c7e74d 8/18/2017 4:30 AM

71d102b5-41b7-40a9-9f3a-8fbb4ab1f7c0 8/18/2017 4:08 AM

1cd5a75f-138f-4137-a912-b95a2dd616d9 8/18/2017 4:08 AM

828fa070-5824-46df-9480-26c910bd14e8 8/18/2017 4:04 AM

a5fcfdbc-70b2-4ede-9981-490e5df26125 8/18/2017 4:04 AM

e9703a14-35b3-48d4-bb97-781149b6f9ee 8/18/2017 4:04 AM

5612ddc7-eae8-447a-bc89-2cad04a76bb6 8/18/2017 4:04 AM

00e41cb8-75da-405d-80cb-4e1f49aef6ed 8/18/2017 4:01 AM

4e133afa-e4c7-486a-96ec-b9e90ef36b23 8/18/2017 4:01 AM

2c6e64d8-2cb9-40ca-8371-09f2472dddb7 8/18/2017 3:44 AM

25b47776-4d88-4f8d-b048-7e78ffc247c6 8/17/2017 11:22 PM

2ca2e24b-e609-45f9-88f8-451ddeedd9bf 8/17/2017 3:23 PM

Ive tried running in administrator, Ive scanned for viruses, Ive updated and reinstalled plugins, nothing works

Firefox crashes every time any sort of video comes up, usually Youtube of course. 9/10 times it just stops responding with no crash report, others are: 2a739cc1-12a8-4260-8b63-04d6a7972ecc 8/20/2017 4:24 PM 3a3b6055-b904-4c4b-8484-8b0f0ec7dfda 8/19/2017 4:55 PM 9bd3b013-145d-42e6-b8bd-7ff8d11c949f 8/19/2017 4:55 PM f7317d52-83ae-4f70-beca-91f6f17934a6 8/19/2017 4:54 PM 39a9d00c-6ece-45c0-adb4-5088aa5069b0 8/19/2017 4:54 PM 6f273827-15df-4463-9a52-5f41363a403e 8/19/2017 4:47 PM 992f2e95-cfe0-41d0-a0b3-d42ce5533611 8/18/2017 8:18 PM b6942c32-8bd5-47fc-af63-f37667775391 8/18/2017 8:15 PM 39ef201e-053e-4b18-b468-be4623e702f1 8/18/2017 8:15 PM 1d22f1fc-29ad-4eec-b601-de6c6ad5df0a 8/18/2017 8:15 PM 2a6146f7-7332-47f9-9091-06be2ae0b9a9 8/18/2017 4:30 AM a59c18dd-68e1-4c4a-bb40-3ea735c7e74d 8/18/2017 4:30 AM 71d102b5-41b7-40a9-9f3a-8fbb4ab1f7c0 8/18/2017 4:08 AM 1cd5a75f-138f-4137-a912-b95a2dd616d9 8/18/2017 4:08 AM 828fa070-5824-46df-9480-26c910bd14e8 8/18/2017 4:04 AM a5fcfdbc-70b2-4ede-9981-490e5df26125 8/18/2017 4:04 AM e9703a14-35b3-48d4-bb97-781149b6f9ee 8/18/2017 4:04 AM 5612ddc7-eae8-447a-bc89-2cad04a76bb6 8/18/2017 4:04 AM 00e41cb8-75da-405d-80cb-4e1f49aef6ed 8/18/2017 4:01 AM 4e133afa-e4c7-486a-96ec-b9e90ef36b23 8/18/2017 4:01 AM 2c6e64d8-2cb9-40ca-8371-09f2472dddb7 8/18/2017 3:44 AM 25b47776-4d88-4f8d-b048-7e78ffc247c6 8/17/2017 11:22 PM 2ca2e24b-e609-45f9-88f8-451ddeedd9bf 8/17/2017 3:23 PM Ive tried running in administrator, Ive scanned for viruses, Ive updated and reinstalled plugins, nothing works

Edeziri site na TNT3530

All Replies (12)

Please click those crash id's to submit then, and then give us the new numbers, which start with bp-

Product Firefox Release Channel release Version 55.0.2 Build ID 20170814072924 OS Windows 10 OS Version 10.0.15063


Signature: F1398665248

Process Type plugin (web) Shockwave Flash Version: 26.0.0.151

Attention Summo's there are 20 related bug reports (Check Bugzilla tab)


The crash report shows you have; NahimicMSIDevProps.dll = unknown

Important: Some malware camouflages itself as NahimicMSIDevProps.dll


You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Multiple virus scans return nothing, Running another now.

EDIT: Nothing on all scans

Edeziri site na TNT3530

These are all crashes caused by the Shockwave Flash plugin.

You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
  • plugins are not affected by Firefox Safe Mode

See also:

cor-el said

These are all crashes caused by the Shockwave Flash plugin. You can check for issues caused by plugins.
  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools -> Add-ons -> Plugins)
  • plugins are not affected by Firefox Safe Mode
See also:

Flash is disabled and it still crashes, same errors bp-cffd93e5-acb8-466f-8550-13e071170821

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Update this driver.

You can try to set this pref to false on the about:config page.

  • media.windows-media-foundation.allow-d3d11-dxva = false

All drivers were up to date, the config worked for one video and then Firefox crashed again.

bp-e66d7b87-6cbb-4ba0-bc26-f7bcf1170821

Edeziri site na TNT3530

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> General: Performance
    remove checkmark: [ ] "Use recommended performance settings"
    "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Hardware acceleration did nothing, along with disabling WebGL similarly did nothing. Im not even getting crash reports for most crashes.

It seems other web like applications are having issues as well, so Im going to assume its a hardware issue.

EDIT: Memtest returned all clear, no clue what else to do at this point IE Works fine as well

Edeziri site na TNT3530