Thunderbird Community Forum

I just upgraded my desktop pc from Windows 10 to 11, and before the upgrade I used the Tools Export function to export my complete Thunderbird profile, so I could import it after the upgrade. Unfortunately the export file cannot be read on my upgraded pc using the Import function - Thunderbird gives me error messages every time, that suggest the exported folder might be corrupted or invalid.

My IMAP emails are fine, as I have set those accounts up from scratch and the folders have now populated with all the emails - the problem is all my filed emails, dating back many years, which were all stored manually in a filing system under Local Folders.

I tried manually copying across the individual files from the extracted back-up folder into my live Thunderbird profile and then reopened Thunderbird...which worked to some extent...as in, all the folders are there, but no emails are showing! It shows no messages under each folder, even though if you look under the Profile you can see that the email files exist.

I tried various ways to bring them in, including zipping one of the folders and trying to import from the zip file (which also brought in a folder but no emails) but even though the email files are clearly there under my profile, Thunderbird shows 0 messages in all my Local Folders. It's as though it is unaware the files exist, so I suspect it needs them to be formally imported somehow?

I would hate to lose the emails, as they document important information and purchases etc over many years, along with archived emails for my charity work, social events, etc. As I said, I can see the files are there but simply copying the files to my profile has only worked to the extent the filing 'structure' is visible, Thunderbird doesn't display any of the emails.

I have included two images...one of my Thunderbird Local Folders as they currently look, and the other showing the backed up files existing in my Profile, which I hope are helpful.

Can anyone help please? I am running a desktop PC on Windows 11. Thanks, David.

My two Talktalk mailboxes stopped working in Thunderbird and I have not received any mail since 25 November. Have the settings changed? If so, what should they be. Both accounts are set to IMAP

Hello, I have an issue with thunderbird desktop app on Windows 11. I want to add a signature written in HTML code. It works fine untill the app is closed. When I open the app again, signature settings are reset. Every other setting is saved and works perfectly fine, but everytime I close the app, the signature resets. I tried pasting html code into settings, I tried using a separate file with HTML code but both options are reset after closing. What can cause that isue?

Under "settings" I select "Export to mobile". This pops up a page that should let me select what to export, but there is nothing to select there.

It would be nice ti use Android for mobile. Some can help?

Gtnx Ruud Uphoff

Hello since some days the connection to the pop3s.bluewin.ch (Port 995) ist AUTOMATICALLY reset. (message on the screen) I can't receive ANY message on this account. IN outlook I get mails on this account. On the provider Website (BLUEWIN) I get mails.

MY set up is pop3s,bluewin.ch Port 995

This is a long lasting account, since I started mailing, so its quite big.

I created two new email accounts (ex: info@newemail.com). I can sent from them just fine, but when I send TO them the emails are received in a separate set of folders under the name of that email address. How do I get those emails to appear in the Inbox under Local Folders instead of in the Inbox under info@newemail.com.

I've set its Copies & Folders to the same as my other email addresses where received emails do appear in the Inbox under Local Folders.

Sometimes my Thunderbird Inbox (or some other folder) is empty, and it's Properties Location is empty. I've found nothing to fix that except to close Thunderbird and reopen it; sometimes needing to wait a few or several minutes before reopening it. That's always (finally) worked, but I guess I'm concerned that one time it won't work. What could be causing that?

All my email accounts are hosted at siteground. I recently created a new domain, website, and two email addresses there. Siteground support tested the new email addresses and said they work fine. But when trying to set up these new email accounts in Thunderbird - 128.5.2esr (32-bit) - I keep getting error messages. I know the passwords are correct because I checked them in Settings. After the first step in setup, I always get "Configuration found at email provider". If I click "Done", I get "Unable to log in at server. Probably wrong configuration, username or password". If I click "Configure manually" and then "Re-test", I get "Thunderbird failed to find the settings for your email account".

Thunderbird 128.5.2esr (32-bit) Odd problem in that just one folder was being identified as not being able to be compacted because of Disk Space....not true, plenty of space as I keep it regularly cleaned. I can clear the issue by making another folder of a different name, copying all messages to that folder then running COMPACT on the new folder and nothing is amiss. Run it on the original problem folder and no issues. Delete the original folder and create another with the same old name and transfer the messages to the now new originally named folder. Delete the TEMP folder. Then run a COMPACT on the problem folder and no issues.

Then run compact on the whole message tree and sure enough the COMPACT issue has now moved to a different folder. I suspect you could chase this thing till the cows come home but won't resolve, just moves it from folder to folder.

Now I could just kill Thunderbird and reinstall but this is intriging. Not sure if that would help. Ran TROUBLESHOOT MODE clean with out the only extension I use and no change. Stumped.

Thanks!

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I have this iMac and a MacBook pro. This iMac is not able to receive emails for the past 2 days. My MacBook has no problems. I have tried to troubleshoot with Apple since I have a service contract with them. However, they were not able to help. Apple suggested that I perhaps delete Thunderbird from this iMac and start over, but I would like to avoid that if possible. My internet service provider is Dreamhost. Do you have any suggestions on how to proceed?

Kia ora from Liz in NZ. My thunderbird email crashed 3 weeks ago and is still not working and I don't know what to do. I would be grateful of any help. At present I am getting some emails through surge web but it means I cannot get the emails that I saved in folders under Thunderbird. So you can send an email to xxx@farmside.co.nz Kind regards Liz Heenan

For two weeks now, I've been receiving the following error message whenever I open Thunderbird: "Unable to open folder inbox on xxxxx@earthlink.net because it is in use by some other operation. Please wait for that operation to finish and then select the folder again." I have no idea what operation it may be referring to. I still get this message if Thunderbird is the first thing I open when I turn the computer on. I can see my email on Earthlink, but it is a very awkward program, with no way to mark email important, and other problems. For years I've had messages automatically downloaded to Thunderbird, and this problem never happened before. Other details: I am able to send messages on Thunderbird. I am using an older computer with Windows 10. Thank you! Paul Geidel