Thunderbird Community Forum

All my email accounts are hosted at siteground. I recently created a new domain, website, and two email addresses there. Siteground support tested the new email addresses and said they work fine. But when trying to set up these new email accounts in Thunderbird - 128.5.2esr (32-bit) - I keep getting error messages. I know the passwords are correct because I checked them in Settings. After the first step in setup, I always get "Configuration found at email provider". If I click "Done", I get "Unable to log in at server. Probably wrong configuration, username or password". If I click "Configure manually" and then "Re-test", I get "Thunderbird failed to find the settings for your email account".

After working fine for years, Thunderbird stopped receiving email from my POP accounts a month ago and I haven't been able to get it to work since. After weeks of experimentation and frustration, the only way I can get TB to download POP mail is to install and run it in Windows Safe Mode with networking. However, once installed in Windows Safe Mode, TB run in Windows normal mode will successfully send messages from each account.

It would take pages to describe everything I've tried, so I won't. The results of all the tweaking and updates is the system specs below.

OS: Windows 10 Home (x64) version 22H2 AVS: BitDefender Email: Thunderbird 102.15.1 Add-ons: None Theme: Default Accept cookies: Always Exceptions: (added any that seemed even remotely associated with issue) https://accounts.google.com https://mail.google.com https://www.googleapis.com https://pop.gmail.com https://pop.gmail.com:995 https://smtp.gmail.com https://smtp.gmail.com:587 https://pop.centurylink.com https://pop.centurylink.com:995 https://smtp.centurylink.com https://smtp.centurylink.com:587

Saved passwords: mailbox://pop.centurylink.net (mailbox://pop.centurylink.net) Oauth://accounts.google.com (https://mail.google.com https://www.googleapis.com/auth/carddav https://www.googleapis.com/auth/calendar) smtp://smtp.centurylink.com (smtp://smtp.centurylink.com) smtp://smtp.gmail.com (smtp://smtp.gmail.com)

Hardware acceleration: Off

Gmail POP server: pop.gmail.com Port: 995 Security: SSL/TLS Authentication: Oauth2

Gmail SMTP server: smtp.gmail.com Port: 587 Security: STARTTLS Authentication: Oauth2

CenturyLink POP server: pop.centurylink.net Port: 995 Security: SSL/TLS Authentication: Normal password

CenturyLink SMTP server: smtp.centurylink.com Port: 587 Security: STARTTLS Authentication: Normal password

I'm at a total loss as to what I've missed or where to look next. I would appreciate any help.

duplicate of /questions/1479301 thread in Thunderbird section

Recently in my German thunderbird client one of the most important context menu entry just vanished: show topic tree (German: in Themenbau anzeigen) Why? How can I recover? I need it always to understand the whole discussion of multiple emails (but do NOT sort according to topic trees).

david posted an answer to your question "Email Inbox 1 line" Date:Thu, 12 Dec 2024 19:26:03 +0000 X-Mozilla-Status:0001 X-Mozilla-Status2:00000000 Delivered-To:mark@postcardsrus.com Received:by 2002:a05:622a:800e:b0:467:4d2f:4143 with SMTP id jr14csp1095qtb; Thu, 12 Dec 2024 11:26:04 -0800 (PST) X-Google-Smtp-Source:AGHT+IFS6qSIn9MmloTyy0D8LShFi+bmM2mS+meE5ph3Gd1UYgEc7vhYPPtZ7jLIvwBrKwQqoVUV X-Received:by 2002:a05:6a00:1912:b0:725:d64c:f113 with SMTP id d2e1a72fcca58-72906940cf1mr1998616b3a.3.1734031563911; Thu, 12 Dec 2024 11:26:03 -0800 (PST) ARC-Seal:i=1; a=rsa-sha256; t=1734031563; cv=none; d=google.com; s=arc-20240605; b=FOItxZaxzvJ8lOPEH4ErZPTFH0+O47T7N86KbXweOPE1ypv0b2Iwx7MEfFGk1YyWPX FPHqz85qhOYaKQpQg/ZRDgekH+vSI2BbfJPkjiscNri5lb8HEL1yRi/XTP1urnnf1KHo 4Ag3o+2i8XG1DUBMS0/6ROL6yArzOdtdBYLNB1ISJZc4klQ6q1Pz8qNqYmwfEGkRhbil AozBaKpE+YHH/SKE2gXcOFtW4qpgz86kah6ax10kd0+nXwZILRaH4VGK4mBR8ZGgZK/k hppH3/hj6SPvo9neD+J2WzF3N42Qu+AU6F+QQp0hpZUYZ6Jl7pQrEi1S4fXfS31bo0me 9ubQ== ARC-Message-Signature:i=1; a=rsa-sha256; c=relaxed/relaxed; d=google.com; s=arc-20240605; h=feedback-id:reply-to:message-id:date:to:from:subject:mime-version :dkim-signature:dkim-signature; bh=utdYfkdKzTqPWORaFA2y9FmLh3Y50uohdv3AaIT+rY8=; fh=JkVlZtze835aK68rxpmIbiTFGwt9D8JW/XK/fcrxLo0=; b=i0Y7kZIR5JkcBokO4AUsbpARbJKSaKzjkG3YrM6Xy1j1bVasr3RbqaW1OCMKx4V4od VlrqbSbDNZmlfInPVZ2kZnOfKR1acnQw1/4wyPsOOQ7TPmnKa3TeAcvS79iCbzzqouk0 Kmphk/e8gRfyyYj+KoEEwMyQ4ZAdsRgAmvvgVmC9KBMH1ln95CROeXLWBrprAiokeX4O QKWjFWfe0KituX6moInXNIJRA7LLOZowYp2f7zpO5XVjtyLX+eI+UpCa2fnKGY/w5RPz LbjmLouRu4CJDH0jGEhk4IBvdPF9JylRGF6jGu01NlsJqOGKy80YNK2NxCQ4IEh/OQNE Ovag==; dara=google.com ARC-Authentication-Results:i=1; mx.google.com; dkim=pass header.i=@support.mozilla.org header.s=c443qvrmqzg374xy4ayfjtpvorw5iii7 header.b=VCu2wihN; dkim=pass header.i=@amazonses.com header.s=7v7vs6w47njt4pimodk5mmttbegzsi6n header.b="w6f/6mLF"; spf=pass (google.com: domain of 01010193bc55d9dc-13e00a12-1dfe-4a55-8a87-5d4300d3b774-000000@us-west-2.amazonses.com designates 54.240.27.105 as permitted sender) smtp.mailfrom=01010193bc55d9dc-13e00a12-1dfe-4a55-8a87-5d4300d3b774-000000@us-west-2.amazonses.com; dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=support.mozilla.org Return-Path:<01010193bc55d9dc-13e00a12-1dfe-4a55-8a87-5d4300d3b774-000000@us-west-2.amazonses.com> Received:from a27-105.smtp-out.us-west-2.amazonses.com (a27-105.smtp-out.us-west-2.amazonses.com. [54.240.27.105]) by mx.google.com with ESMTPS id 41be03b00d2f7-801b40e7a00si2339614a12.602.2024.12.12.11.26.03 for <mark@postcardsrus.com> (version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128); Thu, 12 Dec 2024 11:26:03 -0800 (PST) Received-SPF:pass (google.com: domain of 01010193bc55d9dc-13e00a12-1dfe-4a55-8a87-5d4300d3b774-000000@us-west-2.amazonses.com designates 54.240.27.105 as permitted sender) client-ip=54.240.27.105; Authentication-Results:mx.google.com; dkim=pass header.i=@support.mozilla.org header.s=c443qvrmqzg374xy4ayfjtpvorw5iii7 header.b=VCu2wihN; dkim=pass header.i=@amazonses.com header.s=7v7vs6w47njt4pimodk5mmttbegzsi6n header.b="w6f/6mLF"; spf=pass (google.com: domain of 01010193bc55d9dc-13e00a12-1dfe-4a55-8a87-5d4300d3b774-000000@us-west-2.amazonses.com designates 54.240.27.105 as permitted sender) smtp.mailfrom=01010193bc55d9dc-13e00a12-1dfe-4a55-8a87-5d4300d3b774-000000@us-west-2.amazonses.com; dmarc=pass (p=REJECT sp=REJECT dis=NONE) header.from=support.mozilla.org DKIM-Signature:v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=c443qvrmqzg374xy4ayfjtpvorw5iii7; d=support.mozilla.org; t=1734031563; h=Content-Type:MIME-Version:Subject:From:To:Date:Message-ID:Reply-To; bh=7zP1Vp7yZsdeJFQ1Xk+HL0jY2Gf31JaFRe40JR5aK1o=; b=VCu2wihNGo8qnjD/ur3JOg8dzRORsfzDp6aU2df1MsxsQnT5xS1Bq7VCx4gDOtdN ukyaSCT+ellsLe683eLfuLzZscdE150N5Orl0y/WXK39FCSrAPd1x6AwqZp4MU4X1rb gJtyFkKn7L8kxFRRAhe6YWgCYScIsk+I3yuASwuU= DKIM-Signature:v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=7v7vs6w47njt4pimodk5mmttbegzsi6n; d=amazonses.com; t=1734031563; h=Content-Type:MIME-Version:Subject:From:To:Date:Message-ID:Reply-To:Feedback-ID; bh=7zP1Vp7yZsdeJFQ1Xk+HL0jY2Gf31JaFRe40JR5aK1o=; b=w6f/6mLFNYP/+99/vKq5FDN59SFTadL08G7J6ZVUpV6s0yfAecFaR2P2RsuK2KdK FvlhU+xqrRKOkUoNtRnA/5MPjsGmkaveJyS0Cr+wRDFehuaHgXKGUarIDqwH76gA59+ +q/4n5+YRuIWjUco05hqsF72WUdOD8BIre5G2os0= Content-Type:multipart/alternative; boundary="===============8938897083380794857==" MIME-Version:1.0 Feedback-ID:::1.us-west-2.55Fn+vAtbDnVeXugvv+YsUqxmqRyBI6wITuZhQVE8SU=:AmazonSES X-SES-Outgoing:2024.12.12-54.240.27.105

Good morning, I had asked a question early on Saturday, but was unavailable the rest of the weekend so just now responding to associate Corey Bryan's answer. I had gotten a message that I am using an unsupported version and they recommend downloading the latest stable version.

He said it appears that I'm on the "Release" channel and most likely want to be on the ESR channel. I also mentioned that I am a cave-man when it comes to anything computer and am very skittish about making any changes as I don't how to straighten out any errors that might occur.

He asked me where I installed Thunderbird from and the answer is that I don't know. It was an IT guy that did it many years ago.

So I guess my questions are, if I've been using this version for years, do I need to or should I update it? If so, if I click on the latest stable version of Thunderbird, will that change anything on my computer, aside from getting the newer version of T-Bird? And will my e-mails in Thunderbird look any different?

Thanks very much for the help. Tony

When I make changes in the settingsscreen the changes are NOT be saved. Since the latest update 128.4.3esr I get everytime a donate screen. But I donated serveral times last month. How get I lost off it!!!

Hello,

I am in the process of linking my mail account via Thunderbird on my computer. However, I can no longer see my normal folder structure. However, if I link my account via my Android phone using the Thunderbird app, I have the option of selecting so-called special folders (see attachment screenshot 1). If I then select INBOX, my usual folder structure can be accessed again in the linked mail account on my phone (screenshot 2). Why don't I have this option in Thunderbird on my computer? Perhaps I thought I was using an outdated version of Thunderbird on my computer, but I cannot see the version number and cannot check whether I can update Thunderbird or not.

Best regards, Dr. Jan-Christian Raabe

I just recently switched to Thunderbird and Libre Office to get rid of MS365. I am happy so far, if there wasn't one particular issue which I do not find a solution for:

I know how to sort messages with the newest on top, I know how to toggle the threaded view on and off. But I would like to use the threaded view and find it impossible to adjust a descending order within a thread. So I end up with the newest thread on top, but the thread headline shows the oldest message and if I unfold the thread it's in ascending order.

This is a major issue for me. To avoid overlooking incoming mails, I need to switch of the threaded view. Websearch didn't provide me a solution.

Hi!

Under the upper right hand Menu, where do I find the Attachments submenu, with the choice between Save to Disk and Open in TB? Is it under Settings or under Add-ons?

Thank you very much in advance for all advice!

Best, Stefan

I have used Thunderbird for years without issue. In the last 2 days, it keeps crashing on one of my laptops (fine on the other). I sent a crash report, but I can't reopen Thunderbird. I tried both quitting and restarting. I shut down my computer and restarted it. I tried updating by downloading the latest version, but that didn't work either. I completely uninstalled it, reinstalled it, and it worked for a few hours. Now, it is back to the Crash Report.

Any suggestions? I love TB and don't want to switch to something else.

Christine

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

Email from a trusted address over past decade is suddenly going to Junk as of today. Cannot see how to whitelist the Sender, and googling the question tells me to go to Tools>Options, however Options does not show in the Tools menu.

I have just installed Thunderbird. I've completed the Account Setup. The page checks the input and then return an error message saying: "Unable to log in at server. Probably wrong configuration, username or password".

The username and password are stored in Bitwarden [Password Manager] so are not wrong. In any case, I have the same email account open in a different browser demonstrating that I am using the right log-in name and password.

Knowing that the configuration is likely incorrect is no help. I have no idea what part of the configuration is incorrect. Guidance on what to change would be appreciated.

[Just in case the developers are reading, it would be really useful if paste was not disabled for the password field. Other browsers don't disable paste and I don't see why security requires it.]

EDITED ADDITION [Thanks David]: The email provider is Gmail.

I have just raise a question here - missing folders after xubuntu upgrade, but I accidentally put "xubuntu 22.04" in the headline instead of 24.4. Can't find my way back to edit the question. Profuse apologies.

Thanks to getting a new computer, I've been forced to upgrade Thunderbird to 115.10.1, which is fine except for a menu I've got on one computer, but not on the other computer.

See attached images. "thunderbird_right.jpg" has the menu I want. "thunderbird_wrong.jpg" is the other computer without that menu, with a search box I do NOT want.

Have gone through settings, account settings, view, etc. and everything looks the same, so I can't figure out how to get the missing menu to display -- and NOT the unwanted search box.

Any help MUCH appreciated. I'm sure it'll be fine once I'm used to it!