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I can't get Thunderbird to access my bigpond emails

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klmynas
klmynas
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I have my gmail account working but when I tried to add my bigpond account there appears to be a problem with the setting which Thunderbird got. see error message below

Sending of password for user kevinnoble99@bigpond.com did not succeed. Mail server mail.bigpond.com responded: pop operation is not allowed for this user.

I have my gmail account working but when I tried to add my bigpond account there appears to be a problem with the setting which Thunderbird got. see error message below Sending of password for user kevinnoble99@bigpond.com did not succeed. Mail server mail.bigpond.com responded: pop operation is not allowed for this user.

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Toad-Hall
Toad-Hall
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re :Mail server mail.bigpond.com responded: pop operation is not allowed for this user.

Have you logged on to your webmail account using a browser and selected the option for POP Forwarding ?

Located a similar issue - scroll down to the last two comments: https://crowdsupport.telstra.com.au/t5/Bundle-Plan-Rates/Email-options-with-new-Telstra-MAX-Bundle/td-p/255249

Some good info here but you may need to scroll down  : http://support.telstra.com.au/t5/Set-Up/IMAP-POP-and-SMTP-information-for-manual-email-setup/ta-p/398464