Avatar for Username

Cerca nel supporto

Attenzione alle mail truffa. Mozilla non chiederà mai di chiamare o mandare messaggi a un numero di telefono o di inviare dati personali. Segnalare qualsiasi attività sospetta utilizzando l'opzione “Segnala abuso”.

Ulteriori informazioni

Questa discussione è archiviata. Inserire una nuova richiesta se occorre aiuto.

I download setup file for firefox. The zip file can not be found by the system. That is the error message.

access3719
access3719
more options

Can you send me a disc with Firefox on it? My computer is naked without it. Or is there some setting that I can change so that Windows will properly recognize the setup file for Firefox and open it and run it. For weeks the error message was, "7-Zip. Access denied." Now "The system can not find the file you are trying to open." I am using Google Chrome for internet access when I download the firefox setup.

Can you send me a disc with Firefox on it? My computer is naked without it. Or is there some setting that I can change so that Windows will properly recognize the setup file for Firefox and open it and run it. For weeks the error message was, "7-Zip. Access denied." Now "The system can not find the file you are trying to open." I am using Google Chrome for internet access when I download the firefox setup.

Tutte le risposte (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hmm, I'm not sure a disc will help.

Regarding the 7-zip message: Your computer may have a policy set that bans self-extracting archives; this is most common on systems managed by large corporations. The following workaround was posted earlier this year.

This workaround uses WinZip. If you do not already have WinZip, you can download a trial version from http://www.winzip.com/index.html. (It might work with other programs, but I haven't seen the instructions for those.)

(1) Download the "full" or "offline" installer from the following page (scroll down to your preferred language) to a convenient location:

https://www.mozilla.org/firefox/all/

Note: for maximum plugin compatibility, choose the regular Windows release, not the 64-bit release.

(2) Start WinZip, then open the Firefox Setup 47.0.1.exe file.

WinZip should display a folder named core and a file named setup.exe

(3) Select the setup.exe file and click the "Unzip and Try" button. According to the earlier post, this bypasses the policy problem.

See: https://support.mozilla.org/questions/1088420#answer-793218