We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox stops working when I use the password manager on certain pages

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 10 回表示
  • 最後の返信者: guigs

thekrunkymonkey
thekrunkymonkey
more options

Hey. When I visit certain pages, Firefox will consistently crash. One of these pages for example is:

betabrand.com

The moment the password manager window jumps up, the window hangs and Firefox stops. It also happens randomly on other pages including

gmail.com

Sometimes, though not always, a script error will appear that says that googletag has stopped working. I don't know what that is and have tried debugging, stopping the script and just continuing. No real effect. Firefox still crashes after trying each in turn.

Firefox will also crash if I try to access the options window.

I have tried: 1. uninstalling firefox and reinstalling fresh. No result. 2. disabling all addons (addons I use are: addblock plus 2.6.5 - Clean Links 2.6.1.0 - Myibidder 1.3.7 and Web Of Trust 20131118). Firefox will function without crashing once I do this but I cannot identify whcih addon is causing the problem because it functions well on each occassion when I cycle through and disable them one by one.

My system specs are: i7 @ 3.4g 4gig ram Win7 32

FF crashed while terying to install the troubleshooter addon.

Thanks for any help.

Hey. When I visit certain pages, Firefox will consistently crash. One of these pages for example is: betabrand.com The moment the password manager window jumps up, the window hangs and Firefox stops. It also happens randomly on other pages including gmail.com Sometimes, though not always, a script error will appear that says that googletag has stopped working. I don't know what that is and have tried debugging, stopping the script and just continuing. No real effect. Firefox still crashes after trying each in turn. Firefox will also crash if I try to access the options window. I have tried: 1. uninstalling firefox and reinstalling fresh. No result. 2. disabling all addons (addons I use are: addblock plus 2.6.5 - Clean Links 2.6.1.0 - Myibidder 1.3.7 and Web Of Trust 20131118). Firefox will function without crashing once I do this but I cannot identify whcih addon is causing the problem because it functions well on each occassion when I cycle through and disable them one by one. My system specs are: i7 @ 3.4g 4gig ram Win7 32 FF crashed while terying to install the troubleshooter addon. Thanks for any help.

すべての返信 (1)

guigs
guigs
more options

Do you have an ad blocker, firewall, or antivirus installed that may be blocking the google tag? http://www.google.com/tagmanager/

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.