Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Firefox crashes

  • 2 件の返信
  • 6 人がこの問題に困っています
  • 4 回表示
  • 最後の返信者: FredMcD

cosmo23
cosmo23
more options

I get an error box with title "XULRunner" Message is: Error: Platform version 36.0 is not compatible with MinVersion 36.0.1 MaxVersion 36.0.1 Have already run malware, no help Will not run in Safe Mode, same error message

I get an error box with title "XULRunner" Message is: Error: Platform version 36.0 is not compatible with MinVersion 36.0.1 MaxVersion 36.0.1 Have already run malware, no help Will not run in Safe Mode, same error message

選ばれた解決策

Please re-install firefox.

  1. Delete profiles before installing

How to remove profiles

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

この回答をすべて読む 👍 1

すべての返信 (2)

Saurav
Saurav
more options

選ばれた解決策

Please re-install firefox.

  1. Delete profiles before installing

How to remove profiles

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

FredMcD
FredMcD
more options

You should not have removed your profile(s). In this case, create a new profile. If the problem is gone, you can restore the old to the new profile.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles