Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Each time I open Firefox Mozilla it wants me to update and I do it again and again and I can't get it to stop. Help

  • 3 件の返信
  • 2 人がこの問題に困っています
  • 3 回表示
  • 最後の返信者: Shadow110

Sgaumont
Sgaumont
more options

Every time I open Firefox Browser, it asks me to update again and/or download the update. It seems to be successful but then it happens again. I have even had more computer savvy people try it with the same results. I have shut down the computer and restarted but no change. How can I get this to be permanently updated and not ask me each time if I want to update? Susan Gaumont

Every time I open Firefox Browser, it asks me to update again and/or download the update. It seems to be successful but then it happens again. I have even had more computer savvy people try it with the same results. I have shut down the computer and restarted but no change. How can I get this to be permanently updated and not ask me each time if I want to update? Susan Gaumont

すべての返信 (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Can you take a screenshot of the update message you are getting and attach it as a response to this thread?

This will help us to understand what you are seeing.

Sgaumont
Sgaumont 質問者
more options

I have attached a photo since there is no way to do a screen shot on a blank screen. You can see the dialog box says "Do you want to allow this app to make changes to your device?" If I say Yes - then I get: Firefox is installing your updates and will start in a few moments. (I have said yes many times after downloading the update below.) If I say No - then I get: Firefox can't update to the latest version. Download a fresh copy of Firefox and we'll help you to install it. See what's new. Download or Not Now. (I have downloaded many, many times). I can click on the X, but I get this dialog box every single time I open Firefox and I want it to go away. Susan Gaumont

Shadow110
Shadow110
more options

Can not see tat very clearly but know it is not Mozilla.

Please scan your computer with more than 1 as each scans with diff tech : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware Save the Reports and google each one before deleting as may delete something need to keep to run a program.

If need help post in only 1 forum only and wait. https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

Please let us know if this solved your issue or if need further assistance.