Avatar for Username

Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I am unable to successfully install Firefox on my Win10 64bit desktop

  • 4 件の返信
  • 2 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Grahame

Grahame
Grahame
more options

I will detail the steps when attempting to install Firefox. Screen prints attached. 1. Go to the "New Firefox" webpage 2. Run is not an option, so exe file is saved to "Downloads" 3. FFox installer indicates "Now Installing" 4. This process runs, and runs, and runs until the blue bownload arrow is clicked (top right hand corner) 5. This closes the Now Installing Window and a box appears indicating "Completed". I presume the installer has fully downloaded... ? 6. Clicking the exe file in downloads folder starts the installation process. 7. After 2 or 3 minutes an installer message appears indicating "Hmm, for some reason we could not install Firefox". The suggestion is try again, which I have done 3 times with no success.

I will detail the steps when attempting to install Firefox. Screen prints attached. 1. Go to the "New Firefox" webpage 2. Run is not an option, so exe file is saved to "Downloads" 3. FFox installer indicates "Now Installing" 4. This process runs, and runs, and runs until the blue bownload arrow is clicked (top right hand corner) 5. This closes the Now Installing Window and a box appears indicating "Completed". I presume the installer has fully downloaded... ? 6. Clicking the exe file in downloads folder starts the installation process. 7. After 2 or 3 minutes an installer message appears indicating "Hmm, for some reason we could not install Firefox". The suggestion is try again, which I have done 3 times with no success.
添付されたスクリーンショット

選ばれた解決策

This is the "stub installer" Try to use the full installer downloaded from https://www.mozilla.org/en-US/firefox/all/

Remember that you can't have the Firefox running during installation.

この回答をすべて読む 👍 1

すべての返信 (4)

TyDraniu
TyDraniu
  • Top 25 Contributor
more options

選ばれた解決策

This is the "stub installer" Try to use the full installer downloaded from https://www.mozilla.org/en-US/firefox/all/

Remember that you can't have the Firefox running during installation.

この投稿は TyDraniu により に変更されました

Grahame
Grahame 質問者
more options

Hi TyDraniu, thank you for the link, however I receive an error message when attempting to download. See attached. I also have Google Chrome installed. Could that be causing the problem?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Grahame
Grahame 質問者
more options

A big "Thank You" to those who replied to my query, I have now been able to load the latest version of Firefox. It would appear the problem was a conflict with antivirus software, which was also an out of date version. I would not have solved this problem without your support and patience, Cheers !!