Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Outlook refuses connexion from Thunderbird since three days. Tried all the standard fixes but have discovered that Outlook has been upgraded

  • 5 件の返信
  • 1 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: Matt

more options

Since about 3 days the connexion is refused with the message saying that either the mail address or the password is incorrect. I can connect via Firefox to the web Outlook.com with the "incorrect" mail address and the password.

Looking at Outlook support there is an article for users of the mail clients Outlook 2016 and Outlook 2013 wtih this same problem and the article states that the new version of Outlook requires that the user recreate their profile and re-add the account.

Since about 3 days the connexion is refused with the message saying that either the mail address or the password is incorrect. I can connect via Firefox to the web Outlook.com with the "incorrect" mail address and the password. Looking at Outlook support there is an article for users of the mail clients Outlook 2016 and Outlook 2013 wtih this same problem and the article states that the new version of Outlook requires that the user recreate their profile and re-add the account.

選ばれた解決策

Perplexed501 said

Using ........ outlook.office365.com gives rise to a Thunderbird error "cannot connect to server"

If Thunderbird can not connect to that server it sounds like your anti virus or firewall is blocking Thunderbird getting access to the internet. I suggest you check those things and ensure Thunderbird is not being blocked.

この回答をすべて読む 👍 0

すべての返信 (5)

more options

Are you using imap-mail.outlook.com and smtp-mail.outlook.com for the IMAP and SMTP servers, respectively? If so, it often helps to change these to outlook.office365.com and smtp.office365.com.

https://support.mozilla.org/en-US/questions/1206811

http://kb.mozillazine.org/Hotmail

more options

No I am using POP

pop-mail.outlook.com

smtp-mail.outlook.com

Using ........ outlook.office365.com gives rise to a Thunderbird error "cannot connect to server"

Thanks for the suggestion though

この投稿は Perplexed501 により に変更されました

more options

Same advice applies to POP: use outlook.office365.com on port 995, SSL/TLS; smtp.office365.com on port 587, STARTTLS.

more options

Using ........ outlook.office365.com gives rise to a Thunderbird error "cannot connect to server"

more options

選ばれた解決策

Perplexed501 said

Using ........ outlook.office365.com gives rise to a Thunderbird error "cannot connect to server"

If Thunderbird can not connect to that server it sounds like your anti virus or firewall is blocking Thunderbird getting access to the internet. I suggest you check those things and ensure Thunderbird is not being blocked.