Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

"Thunderbird can't update to the latest version." repeats

  • 1 件の返信
  • 0 人がこの問題に困っています
  • 1 回表示
  • 最後の返信者: Wayne Mery

more options

Hi! I recently updated Thunderbird to 102.3.0 (64-bit), a process that required me to download the required file and to install over the top of the previous version. However since then I am receiving regular messages saying that: "Thunderbird can't update to the latest version. Download a fresh copy of thunderbird and we'll help you to install it" The message includes a "Download Thunderbird" button. If I remember correctly this is the same message I got before I updated to 102.3.0. I have tried repeating the process but I continue to keep getting the same message, despite "About Mozilla Thunderbird" confirming that I am running 102.3.0.

I'm presuming this is a bug but I'm open to other suggestions. It's not a major problem but is slightly annoying.

All thoughts welcome! Cheers Don Clarkson

Hi! I recently updated Thunderbird to 102.3.0 (64-bit), a process that required me to download the required file and to install over the top of the previous version. However since then I am receiving regular messages saying that: "Thunderbird can't update to the latest version. Download a fresh copy of thunderbird and we'll help you to install it" The message includes a "Download Thunderbird" button. If I remember correctly this is the same message I got before I updated to 102.3.0. I have tried repeating the process but I continue to keep getting the same message, despite "About Mozilla Thunderbird" confirming that I am running 102.3.0. I'm presuming this is a bug but I'm open to other suggestions. It's not a major problem but is slightly annoying. All thoughts welcome! Cheers Don Clarkson

この投稿は Wayne Mery により に変更されました

すべての返信 (1)

more options

1. Do Settings > General > type "config" into the search 2. open Config Editor 3. Search for "app.update.log" and set it to "true". 4. Restart Thunderbird. 5. Do Help > About 6. Open Tools > Developer Tools > Error Console 7. Type AUS into the filter 8. Please copy everything starting with "AUS:" and paste it here