We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Baza responded with the crash reports in the wrong place https://support.mozilla.org/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting/discuss/11784

Baza, return to this thread https://support.mozilla.org/en-US/questions/1427455 and scroll down to the Post a Reply box to respond to posts in the thread.

bp-ce33e878-daf7-4327-a984-fe8520231014 14/10/2023, 21:08 View bp-d808fb43-bc01-4f76-bb28-820bc0231014 14/10/2023, 14:46 View bp-fbd46c73-b22e-4ad9-8daa-582b50231013 13/10/2023, 23:49 View bp-0cd3aa0e-143b-4355-81d6-8e0d80231013 13/10/2023, 23:49 View bp-be7029b5-6359-4017-b161-7b68a0231013 13/10/2023, 23:49 View

Does it still happen with ZoneAlarm disabled?

The 118.0.2 Crash Report reports are about issues with RPC (Remote Procedure Call; rpcrt4) that isn't working properly.

• Crashing Thread, Name: AudioIPC Server RPC
• Firefox 118.0.2 Crash Report [@ ntdll.dll | LRPC_CCALL::`vector deleting destructor' ]
• Firefox 118.0.2 Crash Report [@ ntdll.dll | <unknown in rpcrt4.pdb> ]

• https://github.com/mozilla/audioipc

Thanks for the replies:

Zerkonight - haven't tried that yet but will do and respond.

cor-el - Sorry but I'm not tech-savvie enough to understand what that means or how to fix it. Can you please advise what can be done, if anything can.

Barry

Hi This is a quick analysis of the crash reports in case others that know more about this might know more.

You can boot the computer in Windows Safe Mode with network support to see if that has effect.

• https://www.bleepingcomputer.com/tuto.../how-to-start-windows-in-safe-mode/
• https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/