Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Cannot access hotmail from Firefox, never happened before, either from bookmark or MSN homepage. Screen flashes through usual sign on language then says "done" at bottom but I can't get in. Don't want to have to use Internet Explorer so help!

more options

Running windows 7 on Dell Latitude D810 laptop and have had no pro blems whatsoever prior to this one.

Running windows 7 on Dell Latitude D810 laptop and have had no pro blems whatsoever prior to this one.

すべての返信 (1)

more options

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

2. If needed, delete the site's cookies

Tools > Options > Privacy > Cookies: "Show Cookies"

or

right-click the page, choose View Page Info > Security > "View Cookies"

Carefully remove the site's cookies individually, do NOT click remove "all" unless you really want to remove all your cookies (there is no undo for this dialog).

Does that help?