Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.
Ask toolbar and search do not come as part of Firefox. That is frequently installed when downloading and installing or updating free programs from the internet and you will usually see an option to un-check for installing Ask when installing such a free program; be watchful. I see the Ask Toolbar in your IE8 that you used to post your question:
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; EasyBits GO v1.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC; .NET4.0C; AskTbMTV/5.12.5.17640)
If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.
'''''Ask''''' toolbar and search do not come as part of Firefox. That is frequently installed when downloading and installing or updating free programs from the internet and you will usually see an option to un-check for installing '''''Ask''''' when installing such a free program; be watchful. I see the '''''Ask Toolbar''''' in your IE8 that you used to post your question:
*Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; EasyBits GO v1.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDC; .NET4.0C; '''''<u>AskTbMTV/5.12.5.17640</u>''''')
#Remove Ask Toolbar:
#*http://support.mozilla.com/en-US/kb/Uninstalling+add-ons
#*http://support.mozilla.com/en-US/kb/Cannot%20uninstall%20an%20add-on
#*http://kb.mozillazine.org/Uninstalling_toolbars
#Reset your Location Bar search engine:
#*type '''''about:config''''' in your Location Bar, like typing a web site address, and press the Enter key
#*ignore warning and choose to continue
#*in Filter, type '''''keyword.URL'''''
#*in lower part of screen, if it is '''bold''' and shows "'''user set'''", right-click keyword.URL and choose "Reset"
#*in Filter, type '''''Ask'''''
#*any items in lower part of screen in '''bold''' and showing "'''user set'''", right-click and choose "Reset"
#*close about:config tab
#*See:
#**http://kb.mozillazine.org/About:config
#**http://kb.mozillazine.org/Location_Bar_search#Location_Bar_search_.28external_-_search_engine.29
#**http://kb.mozillazine.org/Keyword.url
#**http://www.techrena.net/computers/address-bar-search-provider-firefox/
#If Ask is shown in your Search Bar and you want to remove it:
#*https://support.mozilla.com/en-US/kb/Search%20bar
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''